Sunday, is Rogers ever going to be up & running again?
Nice note from their CEO some form of general apology & they will credit us for Friday. What about Saturday & now Sunday??
Picture freezes up every 30 seconds, no access to saved programs what a joke.
I'm searching the attic for my DVD player & my DVD collection . If this Rogers mess keeps up may open a movie rental business, thinking of a name, is Blockbuster taken?
I live in Mississauga.
Ignite TV seemed stable Monday morning between 4am-5am.
Then I left for work.
I returned home around 4:30pm, and service was still OK for a while.
But after 6pm and into the night, the constant visual and audio freezes and skips returned.
Appears the system is still strained by all the viewers returning home from work.
It's Tuesday evening in Mississauga.
For a second day and night, the TV service is OK in the morning but choppy again in the evening when more people are watching.
Anyone else still experiencing this?
The Rogers family phone plan is useless , Niagara region we are still completely down. The only way that can contact each others on this plan is by phoning her daughters TELUS phone or using WhatsAPP. Needed drugs are not delivered because of no phone confirmation as is the problem with 2 step banking verification. Her daughter is autistic has seizures and a Type 1 diabetic who we can not check or communicate with if we need to go out. The customer reps feel for us but this is useless unless service is restore or we know how much longer we need endure this serious situation. Service restore who are they kidding, 5 days reimbursement really, We have been down now for 6 days and GOD knows how much longer. Was a happy client till now!
It appears this is your first post and it doesn't look like you've reached out to us yet here!
We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
@Royster62 Channel changes on Ignite TV normally take about two seconds. When they take longer than that, it's not a problem with the set-top box but due to a network problem somewhere.
After the massive outage, Ignite TV continued to suffer from problems, some of which were (most likely) due to ongoing issues with Rogers core network; others were server-related in the back-end. As far as I can tell, these have all been resolved and Ignite TV should be working normally again for everybody.
Slow channel changes (or any non-WiFi-related error) can usually be resolved by rebooting or power-cycling your Ignite gateway. Ignite TV requires both IPv4 and IPv6 connectivity, and if your network connectivity is broken or partially-broken, then Ignite TV will not work properly.
If you see Audio and Video drop-outs, this is usually caused by in-home Wi-Fi or network issues. Even if your set-top box is only a few feet away from your gateway, its connectivity can be severely impeded by other factors that are causing your Wi-Fi network to perform poorly. If the set-top box does not have enough network bandwidth to sustain an Ignite TV stream, the box will run out of data to process and you will get audio and video drop-outs. You can also get A/V drop-outs due to severe packet loss.
If rebooting your Ignite gateway does not fix the slow channel changes, you should contact Rogers tech support (either by telephone or by sending a private message to @CommunityHelps ) and have them investigate further.
In my case, with the outage, I was down for 55 hours; much longer than others. When I logged into my Ignite gateway and checked "Gateway > Connection > Rogers Network", pretty much every section of that screen showed problems... starting with my modem not being able to connect and register, then not having working IP connectivity. It took calls/PMs, a tech visit and escalations to get things finally working again.
@Royster62 What WiFi signal strength do you see in Settings / Device Settings / Network on your Ignite set-top box? It should be either "good" or "excellent".
Also, if you have Ignite Pods installed, and your Ignite STB is connected to a Pod, do you have the Pod placed in a location where it still has a good connection (with an RSSI of around -67 dBm?) to the Ignite gateway?