03-22-2023 08:12 PM - last edited on 03-22-2023 08:20 PM by RogersJermaine
I have noticed that I have had frequent pixelation and sound drops on Channel 9 Yes TV for over a week now. Other channels seem to be fine but this one has it often.
Is there a transmission problem going on?
05-08-2023 08:41 PM
Just record a program on the channel, then watch it on different set-top boxes. If glitches reproduce in precisely the same spots on all TVs, and even when watching on mobile apps, which use a different encoding pipeline and streaming infrastructure, that would confirm a source issue. However, Rogers can only fix the glitch if the problem is with their equipment. If a Fibe TV customer sees the same problems in the same spots, then there is almost certainly nothing that Rogers can do other than open a trouble ticket with Yes TV.
05-08-2023 09:10 PM - edited 05-08-2023 09:10 PM
"Happens a lot on the US channels like CBS and Fox."
yes! I actually had my tv box replaced thinking that was causing the issues, but when it persisted I realized it was only the American networks (that I pay extra for) that were pixelating and freezing etc.
What makes it even more annoying is that, like I said, I pay extra for those channels!
05-09-2023 08:24 AM
05-09-2023 04:40 PM
05-10-2023 12:29 AM - edited 05-10-2023 12:32 AM
Tonight CTV was also having the yips. During the CTV (Ottawa) 11 o'clock news the picture and sound were continually freezing.
05-10-2023 09:00 AM
05-10-2023 05:18 PM
05-10-2023 06:16 PM - edited 05-10-2023 06:18 PM
I actually was contacted today from yestv, rogers is also looking into the issue, so far today the yes tv hasn't been to bad, so tonight will be the test, nice to see someone reaching out and willing to help, last night we gave up on ch 29 yestv as it was brutal, apparently they have had a few complaints so lets hope this gets resolved. We ended up watching big bang on fox 29 and be darned if it was pixelating and dropping sound lol.
watching the leafs game on cbc there are times when the feed loops. Same for yes tv. Anyone else experiencing this?
Thanks for the info. In the last few months, the Ignite TV service has given me lots of issues. I am not sure what Rogers did but the constant pixilation, sound drops and looping across several stations (CBC, Sportsnet, Yes TV) is really annoying.
Much channel 30 also has the image flashing and looping watching Seinfeld 4:30 now
Has there been any updates to the problems of the pixilation and freezing of various channels?
The past couple of nights and especially tonight CTV (Ch 7 Ottawa) has been unwatchable. The CTV News Channel works just fine, This is on digital TV.
I understand that this issue doesn't make for a great experience when trying to enjoy some of your favourite programs. I do want to inform you that it is definitely on our radar and currently being investigated by our teams. We will let you know as soon as we have any updates to share on the matter. We appreciate your ongoing patience!
2 weeks ago
The past couple of days a new hiccup has been added to the still ongoing problems. For the past couple of days when trying to access CTV the screen is black with no sound for about 30 second then picture appears but still with the freezing and pixilation. CNN also has the black screen but when it finally kicks in the sound and picture are OK.