Just record a program on the channel, then watch it on different set-top boxes. If glitches reproduce in precisely the same spots on all TVs, and even when watching on mobile apps, which use a different encoding pipeline and streaming infrastructure, that would confirm a source issue. However, Rogers can only fix the glitch if the problem is with their equipment. If a Fibe TV customer sees the same problems in the same spots, then there is almost certainly nothing that Rogers can do other than open a trouble ticket with Yes TV.
"Happens a lot on the US channels like CBS and Fox."
yes! I actually had my tv box replaced thinking that was causing the issues, but when it persisted I realized it was only the American networks (that I pay extra for) that were pixelating and freezing etc.
What makes it even more annoying is that, like I said, I pay extra for those channels!
I actually was contacted today from yestv, rogers is also looking into the issue, so far today the yes tv hasn't been to bad, so tonight will be the test, nice to see someone reaching out and willing to help, last night we gave up on ch 29 yestv as it was brutal, apparently they have had a few complaints so lets hope this gets resolved. We ended up watching big bang on fox 29 and be darned if it was pixelating and dropping sound lol.
Thanks for the info. In the last few months, the Ignite TV service has given me lots of issues. I am not sure what Rogers did but the constant pixilation, sound drops and looping across several stations (CBC, Sportsnet, Yes TV) is really annoying.
Has there been any updates to the problems of the pixilation and freezing of various channels?
The past couple of nights and especially tonight CTV (Ch 7 Ottawa) has been unwatchable. The CTV News Channel works just fine, This is on digital TV.
I understand that this issue doesn't make for a great experience when trying to enjoy some of your favourite programs. I do want to inform you that it is definitely on our radar and currently being investigated by our teams. We will let you know as soon as we have any updates to share on the matter. We appreciate your ongoing patience!
The past couple of days a new hiccup has been added to the still ongoing problems. For the past couple of days when trying to access CTV the screen is black with no sound for about 30 second then picture appears but still with the freezing and pixilation. CNN also has the black screen but when it finally kicks in the sound and picture are OK.
I've been watching Yes TV (since about 1:03 am) for the last 36 minutes (even the commercials) and still haven't seen or heard a single glitch.
I can't find a glitch even when I randomly switch to Yes TV (ch. 9) for a minute or so.
I assume that Rogers gets the feed from over the air, and then sends us the channel from the same source. However, if there's a problem in your specific area, or Rogers is not properly processing the signal for Ignite TV viewers, that could be why I can't find a glitch this time around (unless I just keep getting lucky whenever I watch Yes TV.
I suppose you might get those same random glitches on other channels, but if it's only glitching on Yes TV, that is odd.
I wonder if Rogers Tech support could spot a signal problem on your end, once you call them while you kept it on Yes TV.