Does anyone else have an issue with the slow response time between their devices and the network? Initially, I thought it was an issue with the wiring from outside but the techs came and installed a completely new line from the post to the actual modem as there appeared a little issue there but that did not clear the lag in response. Is there a software that I can add in my phone or on my computer that could actually monitor the network traffic inside the house (computer, devices and cable) to see what is causing the problem? I was told by Roger's that if I installed Eero and an additional satellite that this would clean up traffic and boost the WiFi signal in the house but up to now all it did was create more congestion as far as I tell. It did however boost the signal strength but did not clear the slow response time. Also, can anyone tell me how to get eero configured so that I can tell it to what speed each device should be connecting in order to try and fix this problem? I was reading that each device should connect to the optimum speed but they all appears to have connected to the 5GHz except for the ones that don't have that option, they connect at 2.4GHz still.
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@Jlarose99 There are a number of things that can either make the network slow or make the network appear to be slow. The connection from the modem to the Rogers network needs to be healthy. The network inside your home needs to be healthy. The network settings on all of your computers and devices also need to be configured properly, and this is especially true with Rogers Ignite Internet because it actually supports two different protocols simultaneously: IPv4 and its successor, IPv6. Ideally, your devices should have both protocols configured. (If you were previously a Bell customer, their residential Fibe Internet service only supported IPv4.)
If your Rogers Internet connection is healthy, the speed tests on...
... should be consistent and confirm that you are getting the speed that you signed up for. Ideally, speed tests should be performed with a wired Ethernet connection.
Are you seeing slow response times from all of your devices or just from a few? Also, if you visit a new web site (e.g. https://www.engadget.com/ ) for the first time, is the initial connection to that site slow and if so, are subsequent connections to that site (e.g. when you click on a link to an article) also slow or are they immediate?
Delays in establishing network connections can be due to a problem with DNS name resolution (translating names such as www.rogers.com to a network address) or it could due to a problem establishing IPv6 network connections (resulting in a timeout and requiring a fall back to IPv4).
The following sites will test your combined IPv4 and IPv6 network health:
- http://test-ipv6.com/ performs a basic test; you should score 10/10
- http://he.test-ipv6.com/ tests whether or not IPv6 connections succeed
In some cases, even security software on your computer could be the cause of slow network response or could cause certain network connections to fail in IPv4/IPv6 dual network stack environments.
Sorry for getting technical, but it's really important to understand what works/doesn't work, what types of network connections are slow to establish, and whether connections to all sites are problematic or just some.
I have many on my eero app. If you tell me how to export the results I will gladly forward them to you.
"Slow speed" (e.g. you always see low/inconsistent download speeds) and "slow response time" (e.g. long delays when loading a web page) are two totally different problems:
In the field of IPv6 deployment, IPv6 brokenness was bad behavior seen in early tunneled or dual stack IPv6 deployments where unreliable or bogus IPv6 connectivity is chosen in preference to working IPv4 connectivity. This often resulted in long delays in web page loading, where the user had to wait for each attempted IPv6 connection to time out before the IPv4 connection was tried. These timeouts ranged from being near-instantaneous in the best cases, to taking anywhere between four seconds to three minutes.
My point is that if the problem caused by a network protocol issue or a software issue on a computer/network device, you won't fix it by changing cables or upgrading your Wi-Fi hardware.
If the problem is caused by a slow/problematic Internet link, slow Wi-Fi or some other problem with the underlying network itself, then this requires a different troubleshooting strategy.
It would also be helpful to know more about your previous network setup, the devices on your network, and your previous Internet service provider. Was your home network and Internet working well before you switched to Ignite TV or was it always somewhat problematic and the problems became worse after switching?
Do you experience any picture quality issues when watching Ignite TV or are you only experiencing problems with your own devices?
We are all happy to help in any way that we can but we also need to know exactly which problem(s) we are trying to help you to resolve.
@Jlarose99 Thanks for the update. That rules out quite a few things. Have you tried rebooting your eero mesh to see if that fixes any problems?
With an external Wi-Fi solution, wireless devices can be "insulated" from network changes on the XB6. I may suddenly see that channel changes are no longer immediate on my Xi6 set-top boxes or that it takes a long time for the email client on my iPhone to connect. When I reset Wi-Fi, it forces wireless devices to disconnect and reconnect, and the problems go away.
By rebooting do you mean physically unplugging and repluging the Eero box only or the Rogers modem also?
Rebooting the XB6 is optional. It should be sufficient to "reboot your entire eero network" (Restart Network) through the app:
If there's ever a situation that you do need to restart both the XB6 and the eero mesh, then: start by resetting the XB6 by power-cycling it and then (after the XB6's status LED turns white) Restart the eero network.
After you restart the eero mesh, you might also need to power-cycle the Xi6 set top boxes. You only need to do this if the Xi6 connects to a distant eero node during the restart and "Settings > Device Settings > Network" says that you have a weak WiFi signal.