@rm8 Sorry to hear about your experience; hopefully Rogers will be able to get this sorted out. Just out of curiosity, if you log into your XB6 modem/gateway and look at the error stats on the Internet link, are you seeing a high number of errors, especially a high number of uncorrectable codewords? (Look in "Gateway > Connection > Rogers Network", then scroll down to the "CM Error Codewords" section.)
Are you also seeing lots of errors in "Troubleshooting > Logs" / Event Logs?
Don't waste your time or money. We have had it for about 2 months and nothing but problems. Always takes 2-3 weeks to get a service call. You would think if you called the day after someone was here because there was still no improvement that they would send someone right back out! But no we are made to wait another 2+ weeks. In the meantime we have not seen a show in it's entirety. It blacks out and or freezes up to 30 times an hour. (Not an exaggeration). We get the same answer "Your signal is strong". We were told the problem is that they have too many customers and their technology and hardware can not keep up! That's nice! The security system has never work. (Thank heavens it was a free signing bonus!) We are giving them one more try and that is still over a week away and if there is no improvement we will be breaking this contract!
I have never had 2+ weeks before... 2-3 days maybe.. but yikes thats a lot!
Might be busy with so many installs, etc right now..
With those issues.. I highly doubt the signal is strong.
Unless its just that the modem signal signal is strong.. its possible that its otherwise.. that the wifi signal is not strong, interference, etc.
Not sure on the too many customers thing though..
As there are users (like myself) who dont have the issues.
Unless its more area related.. that they have different 'feeds' for the streaming, much like how different areas had different broadcasting for regular cable. where one area could be more effected than another?
@Gdkitty Actually, it totally makes sense that these problems are related to the number of customers that are being served in a given area. Once the source signal is encoded, the IPTV stream then has to be routed to another device in the backend that sends the stream (at an optimal bitrate) to the the receiving device. As the number of customers ramp up, capacity also has to be upgraded to accommodate increasing loads.
Have digital Premier with ROgers (they moved me off the old VIP). I need to cancel more current internet/phone to a new provider so figured may as well see what ROgers would offer on a bundle for tv/internet/phone. They offered something that wasnt as cheap as some of the newer telco providers ( and only for 12 months) but figured out I'd give it a try.
When I tried to finalize 2 days later, CSR chat told me it was for Ignite TV! 1st CSR told me TV package would be exactly the same - clearly it is NOT! I told them if I was switching to IPTV, which wasnt my 1st choice, they needed to offer some additional incentivesl. THey said there was nothing they could do.
So I cancelled my Rogers TV on chat, they didnt try to stop me after 20 years (thats like $25k for TV!!!) and will move bundle to a new provider shortly.
Dealing with ROgers is just way too time consuming and, even worse, there is NO TRANSPARENCY. In 5 minutes, I can find out online what I can get with another provider whith all the details and always way lower than it is after jumping through hoops with Rogers for calls/chats for days on end.
Appreciate that the independents have their own issues. I have my cell with Freedom. Switched 9 years ago from ROgers. While not without any issues, it has been smooth, money saving, and NO aggravation (especially since my plan just stays the same vs. Rogers that actively does things to force you off your packages - they did with my VIP TV and now did the same with digital).
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