I have had several techs at my residence over the past few months since getting Ignite TV and the one thing they all agree upon is that I have a very strong signal and (when working) very fast Wi-Fi. Just off the top of my head here is a list of the issues that I have had:
-audio/video out of sync on BNN; (current)
-box not waking up when in sleep mode; (seems to be fixed)
-guide that freezes up; (current)
-programs not recording or disappearing; (seems to be fixed)
-channels that I subscribe to missing from the guide; (current)
- a modem that kept rebooting every 5 minutes; (seems to be fixed)
- picture that freezes every few seconds on some channels; (current)
- occasional slow playback from recorded shows; (seems to be fixed)
- AMC looks like it playing over a dial up modem; (current)
-Youtube often takes several attempts to get it to load (though Netflix has always been super fast) (current)
I would argue the other way.
Again at least in my experience. But thats just it. Each persons setup, and how the techs have actually set it up, etc. It might vary from one person to the other.
I have had it since the day it came out.
And I do not have the daily crashes, audio issues, etc that others have listed as experiencing.
Occasionally have to reboot the box (but had to do that on the cable boxes as well). It works and is stable for me.
But I have a really good signal (had the techs tweek it), and the wifi is decent through the house.
My mother has had it for 2 months? No issues (but she only has one box, and its literally beside the modem.)
Mother in law had it installed last week, and no issues so far (and she even has two converted down to SD with adapters for CRT TVs)
Have to agree with Sara, if I had a time machine i wouldn't have switched.Now on day 17 of my account being locked up due to a "pending order" so I cannot change my flex channels or add any channels to my package. Maybe instead of hiring "celebrities" to flog it, they could actually hire some people who can help. Let's just say that NASA put a man on the moon .If it was Rogers, he'd still be there.
Under no circumstances should you switch to ignite tv. We switched and it has been a complete nightmare. 5 months of technical issues. Have had enough. Wanted our boxes back and guess what...once you make the switch you can not get your box back. This is just plain criminal. Again do not go with ignite.
Right now, No
I had Ignite installed in August. On going problems of the internet service dropping out causing TV programs to stop and a reboot necessary. Two technician visits and 3 trouble report call ins later no resolution. They appear to wait and monitor your system and then report no issues found during the monitoring session. Believe that is a crisis marketing message/procedure to keep the customer quiet until they fix the problem. I am told (internal) that I am not the only customer with these problems. Talked to neighbors, they have the same problems. It appears it is a neighborhood issue on how close the fibre get's to the neighborhood distribution before using the old cable conduit cable. Until Rogers gets their cable (fibre) runs closer to the users this problem will continue. Ask your neighbors if they have Roger's and are experiencing drop outs.
The concept of Ignite when it works is very good when it doesn’t it is terrible. Drop service reboot.