Should I Make the Switch to Ignite TV?

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dfwm
I've Been Here Awhile
Posts: 4

Re: Should I Make the Switch to Ignite TV?

Thanks @RogersJo 

gregorysykes00
I've Been Around
Posts: 1

Re: Should I Make the Switch to Ignite TV?

Is Rogers Ignite tv and internet worth it?

If so can you use an older tv model?

57
Resident Expert
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Posts: 4,082

Re: Should I Make the Switch to Ignite TV?

@gregorysykes00 : Looks like your post may have been moved to this existing thread - read earlier posts.  Have a look at the following thread comparing Digital Cable with IgniteTV.  I'm assuming you currently have Rogers Digital Cable.

 

https://communityforums.rogers.com/t5/Ignite-TV/How-do-you-like-Ignite-TV-compared-to-Digital-Cable/...

 

As for an older TV, if it has an HDMI input, you should be fine once the Rogers TV box is properly set up.  If the TV doesn't have HDMI, then you would need an adaptor since Ignite TV box only has HDMI out.

 

If you are currently having any issues with Rogers Internet, get those fixed before switching since IgniteTV is sensitive to internet issues since it's IPTV.  

 

Also, IgniteTV is currently on Self-install during COVID-19.  If you're not comfortable setting things up yourself, you may wish to wait.



mauricioayala
I've Been Around
Posts: 1

Re: Should I Make the Switch to Ignite TV?

Don't waste your time and money with ignite. It has been nothing but a nightmare. 

-G-
Resident Expert
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Posts: 2,049

Re: Should I Make the Switch to Ignite TV?


@mauricioayala wrote:

Don't waste your time and money with ignite. It has been nothing but a nightmare. 


If Ignite TV was not installed correctly, if you have problems with your Rogers Internet connection or if your in-home network is not entirely stable, then Ignite TV will be a nightmare.  For me, it has been trouble-free.



habsrule999
I Plan to Stick Around
Posts: 9

Re: Should I Make the Switch to Ignite TV?

did you resolve your issues with ignite??
mubashir56
I Plan to Stick Around
Posts: 30

Re: Should I Make the Switch to Ignite TV?

Mine is working great! I am pleased with it.
RER12
I've Been Around
Posts: 1

Re: Should I Make the Switch to Ignite TV?

Don’t it’s the worst service... they themselves don’t know what they are selling. The price is off the roof and the fee keeps changing.
robcolburn
I've Been Around
Posts: 1

Re: Should I Make the Switch to Ignite TV?

No biggest mistake I have made. We are always losing the signal and they can't seem to fix it and their customer service is truly awful

-G-
Resident Expert
Resident Expert
Posts: 2,049

Re: Should I Make the Switch to Ignite TV?

@robcolburn  Welcome to the Community!  You should not be experiencing any of these problems with Ignite TV.  If your Internet connection (the modem and coax feed to your modem) are working well and your in-home network and WiFi are working well, then Ignite TV should work flawlessly.

 

Ignite TV works VERY well for me.  However, I can also easily, deliberately do some small things that will degrade my WiFi and de-stabilize my network that, in turn, will cause all sorts of problems for Ignite TV.  If your WiFi setup is only working marginally, all that you need is to have a few active WiFi clients with poor-quality connections, and that will degrade WiFi performance for ALL other WiFi clients, including Ignite TV.  You also can't fix problems just by "boosting the WiFi power" on your router.  You need to have the proper diagnostic tools and experience to troubleshoot installation issues, correct problems, and fine-tune and optimize your network, AND must know the things NOT to do in order for your WiFi network to continue working well.

 

In the early days of Ignite TV, a number of customers were plagued with problems, and those were people who paid for a "Professional Install" by "trained" technicians.  With self-installs, Rogers is now hoping that a 2-minute YouTube video and a half-page of instructions is enough to enable any non-technical customer to install their Ignite Internet, TV and Home Phone.  It's not surprising that some customers are running into issues, especially when their WiFi networks are experiencing higher loads due to household members working and learning from home.  It's easy enough to perform an installation that seems to work... but does it really, and does it really work well?