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Should I Make the Switch to Ignite TV?

jjjjy7
I Plan to Stick Around

I currently have Digital VIP cable (I was grandfathered), CRAVE, Hollywood Suite, all the time shifting channels and Internet 150u with mesh network.  I am paying $150 per month.  My contract ends very soon and despite my best efforts, I can't get anywhere near that price for a new contract and would have to shift to the Premier package as they won't allow me to continue with VIP.  Rogers is offering me free installation for ignite and 1g internet for about the same price I would be paying if I stayed with Digital cable.  My question:  given the troubles that so many are having with Ignite, should I make the switch?

 

*** Added Labels *** 

275 REPLIES 275

Re: Should I Make the Switch to Ignite TV?

RogersYasmine
Moderator
Moderator

Hey there @jjjjy7!

 

I see you've been a part of the Community Forums for quite some time, so thank you! And what a great first post! 👍

 

I actually used to have Digital VIP myself and I loved it, so I certainly understand why taking the plunge to Ignite TV would cause you some hesitation!

 

Being that Ignite TV is still pretty new to the scene, there are still some improvements to be made, but for me, it hasn't been enough to cause me any sort of regret or disdain. I understand that everyone's experience has been different and opinions will vary.

 

Community!--We'd love to hear your input on how your experience has been since switching to Ignite TV! @jjjjy7 needs your help! 😁

 

RogersLaura

Re: Should I Make the Switch to Ignite TV?

RS-111
I Plan to Stick Around

CASE #1

I switched to Rogers Ignite TV but its not for everyone (yet).
Rogers Ignite TV is excellent when it works!  I like the the new guide, remote/voice controls, downloadable app, apps/Netflix integration etc.   

 

Unfortunately, my experience was sour for almost 3 months.  Rogers Ignite TV concierge and Tech did their best unfortunately they could not fix my problems with their tried and proven solutions.  I was getting regular cutouts, issues with DNS routing, freezing, etc.   From the very beginning, I had nothing but problems.   Diagnosing the solution required me to try many different things to narrow it down to a solution.  If I did not have experience in this area  I would have switch to a competitor.   

As soon as they left the house, after installation, the problems began.  I was getting freezing and cutouts.  My son's gaming unit was experiencing the same (even though it was hard wired).  After several reset the modem, reset the STBs, I explained to them that the extenders were not a good solution for my home.  I have a large area and finished basement.  The extenders were not reaching those areas with a strong signal.  I had used my own Asus 3200 router in the past with no issues.   After installing the Ignite modem, they had added these extenders and removed my router.

 They suggested Mesh.  I disagreed because Mesh generally does not do as well as a powerful router.  Besides, I was having issues with my hard-wired connect too!  Mesh would do nothing for that.   I suggested they upgrade my service from 100MB to 500 MB.  After the upgrade, the problem persisted.  I then removed all the extenders and added my Asus router.   I retained the Rogers Ignite TV modem (and wifi) for the STBs and exposed the router to DMZ.   I then moved all my other devices to the Asus WIFI and attached the PS4 ethernet cable to the Asus router.

This all worked really well.   My lagging for PS4 disappeared.  My STBs worked much better but not perfectly.  I would get cut outs less often but still got them.   I suggested they change out my modem.  They repeatedly felt that they should send a tech out (who just tested my signal strength and wondered why I removed my extenders).  I had to explain every time that signal strength was great.   I was only having problems with the STBs and I suspected a modem issue (because there were errors in the modem logs).   After 2 1/2 months I finally convinced them to send a new modem out with the tech (just to amuse me).  The tech did come out to replace the modem but made me put all the extenders back in.   Once he left, I removed all the extenders and put the Asus router back in DMZ and reconfigured everything.

Everything has worked perfectly since then but with a lot of legwork on me.  I had to either call or chat with them almost two dozen times.  They were gracious to rebate some of my lost enjoyment of the service but I think they really need the techs to learn more (as the service becomes more mature).   I eventually got to talk to a tech named "Alex" who was wonderful and understood the issue.  He helped greatly in finally getting a resolution.

CASE #2
My mom wanted to upgrade her service and consolidate her Bell phone with Internet and TV.

I gave Rogers another chance with her configuration.  Why?   They had been nice during my struggles with my service.   Her home is 1000sqft.   She has only a couple of devices (and one TV).   She did not even need an extender.   Her Ignite TV service worked beautifully the first time.   No problems.

Re: Should I Make the Switch to Ignite TV?

Kimcubby
I've Been Around
A few things to consider-
A few of my friends and clients switched to Ignite tv and I was fortunate to have access for a number of weeks; I was able to discover how the system worked.
This is what I found:
1). there was a clicking sound coming from the modem; it would make a clicky noise four or five times then stop then start again - that bugged me.

2). I noticed the sound would disappear whenever I’d pause it, or reverse or go forward; when it resumed 90% plus of the time no sound but picture kept going. Discovered if I paused and started again or rewound then started it usually would correct itself.

I think (for me) these are glitches that need to be worked out. Another friend of mine called about the service and was told ‘yes, the modem makes noise and we’ve had a great deal of complaints about it’; others will say they’ve never heard anything negative from customers.

An individual decision for sure.

Re: Should I Make the Switch to Ignite TV?

BS
I'm a Senior Advisor

I was thinking that this change over is a bit of deja vu of Navigator change over.  We seem to have about a year of feedback now on the good, the bad and the ugly of Ignite TV, covering basic installation with Euro add-ons, telephone.  We haven't heard much on the security system functionings.

 

We also have many happy people, but a whole longer growing level of issues and problems one would expect with a product that was again, put out too soon and now is in the debugging period - like buying Windows OS when it first comes out, or waiting a year - lots of people always waited or tested on one device or two.  If you take Ignite as currently is, you seem to be stuck with living with the development of a more stable product.

 

Maybe a group of energetic users of Ignite could review through all the reported issues and status of these issues and as was done with Navigatr, build a good the bad and the ugly.

 

That list did eventually mostly get dealt with over time, but let's be honest, it also required media pressure, lots of posts here, and ultimately a creative person who bought a few Rogers shares and went to the annual general meeting and asked questions about the issues of Navigatr.  We at least hear that some of these issues are now in a larger list to be dealt with in an upcoming version upgrade, but it would be great if this thread could collect the summary views of a larger group of people in order to allow people to make an informed decision,

 

Include topics like the inability to move back to digital, not able to move email back and port number back and comments on refusals of deals which make it a risky situation for current users to make the swap up when they may find that it is not what they hoped for and just want to go back.  It needs to be easy to know the strengths and weakness of the product and the strengths and weaknesses of the old product we know.

 

Just a suggestion.  This thread is a perfect place.

Keep them coming.

Bruce

Re: Should I Make the Switch to Ignite TV?

chaz1
I've Been Here Awhile

 

Include topics like the inability to move back to digital, not able to move email back and port number back and comments on refusals of deals which make it a risky situation for current users to make the swap up when they may find that it is not what they hoped for and just want to go back.  It needs to be easy to know the strengths and weakness of the product and the strengths and weaknesses of the old product we know.

 


What is the issue related to not being able to move email back and port number back?

Re: Should I Make the Switch to Ignite TV?

So we recently Upgraded our Internet to the Rogers Ignite Gigabit 1GB package and that has been great so far getting good up/dl speeds,  wifi has been flawless .were looking to switch over to the New Ignite TV Service was just wondering peoples reviews and thoughts on it. Hows the Picture Quality in 1080p and 4k. Mainly watch sports and tv shows so looking to take advantage of the 4k Sports Channels it offers and all the cool features it comes with. Im in Hamilton Ontario area so im not sure how the service is here? 

 

Thanks!

Re: Should I Make the Switch to Ignite TV?

@david_cimini12 : I have the following comments:

 

1. There are a fair number of threads in this forum discussing the pros and cons of IgniteTV. I suggest you read a few of the recent ones as there is lots of feedback there.

 

2. IIRC Hamilton has Motorola equipment (if on Rogers) and is only recently starting to roll out IgniteTV to various areas.  If you are an "early adopter" type of person, then feel free to switch. If not, I strongly suggest you wait for a while, especially in light of the numerous issues that have been reported with IgniteTV on this forum



Re: Should I Make the Switch to Ignite TV?

Gdkitty
Resident Expert
Resident Expert

Service shouldnt really change from location to location.. as long as  your internet is good.
As long as its stable.  Good speeds. Consistent.   And that your wifi is good.


Personally from what I hear on here.. i think 2/3 of the complaints stem from people having bad internet/wifi.. the product not being set up properly, etc.  (Still rogers fault, the techs not doing their job properly)

IF everything is set up well, it should run well.

As for picture quality.   I dont run 4k, so cant comment on any of that.   To me, the picture quality, on my 1080p samsung LED.. is the same as it was on my Nextbox 3 box.

Some have said the quality is worse, etc.   The internet quality will come into play.. if its a poorer connection at the time.. its like netflix where it will slow down the stream to a lower bitrate, causing a lower quality.
For everyday TV, i have not run into this myself.

Now... there have been some PVR issues.
Its a cloud based PVR.. so nothing stored at the house.   Its all stored rogers side.
There have been some quality issues on playback, only really during peak times.  Like the servers were overlaoded?
Now, I havent really seen the quality issue over the last week or so.. so they may have partially rectified that.
There are some issues with the FF/RW where it doesnt seem to actually stop at the right time, skips to far ahead, etc.  Thats still there... apparently needs a firmware update to fix.



Re: Should I Make the Switch to Ignite TV?

thanks thats what i have been doing 

Re: Should I Make the Switch to Ignite TV?

ChristmasinNY
I've Been Here Awhile

Re: Should I Make the Switch to Ignite TV?

I've had it for a week now and the non 4k channels look like the regular nextbox imo.  I could only find 2 4k channels so far in the guide, my package doesn't have TSN2/TSN2_4K.  The regular TSN 4K isn't a 24 hour channel like Sportsnet 4K.  It usually shows in the guide but says " Next event is (Date+Time) The raptors game is on tomorrow night FYI.  Thursdays past game was on Sportsnet 4K (It looked really good as compared to the regular Sportsnet feed).  Blue jays games are broadcast on Sportsnet 4K and its really amazing.  Everything looks crisp and colors are bright,  simple things like the grass on the field when the camera is zoomed in on players. It's the closest thing to actually going to the game.  Sportsnet 4K is basically Sportsnet Ontario broadcast in 4K 24/7.  Even the Stanley Cup Final is broadcast in 4K and it looks really good. Switching between regular Sportsnet and 4k you could see the difference in picture quality...  The box doesn't support HDR but it recognizes that my TV is HDR capable.  (Maybe HDR could come in a future update?) If you like the Jays, this is a no-brainer.  I'm in Toronto and we just got it in my neighborhood. There have been a lot of Rogers trucks on my street recently... EVERYONE has it now 🙂  The guide is strange and takes some getting used to. I tried pluging into my Xbox One X to use micorsoft's  OneGuide, their guide is the traditional giude it looks like the old school nextbox but unfortunately the xbox hdmi input is only 1.4, negating the whole 4k quality upgrade for the one channel fyi

Re: Should I Make the Switch to Ignite TV?


@KingTurbo_Fox wrote:

Thursdays past game was on Sportsnet 4K (It looked really good as compared to the regular Sportsnet feed).  Blue jays games are broadcast on Sportsnet 4K and its really amazing.  


Only the Jays home games are 4K.  The away games on SN4K are upconverts.  The next 4K game is June 4.  The schedule link is below and one needs to click on the individual days to see what's available in 4K.  It shows the 4K channel near the top if it's 4K, and doesn't if it's not.

 

https://www.sportsnet.ca/schedule/



Re: Should I Make the Switch to Ignite TV?

seadooxp30
I Plan to Stick Around

@jjjjy7 wrote:

I currently have Digital VIP cable (I was grandfathered), CRAVE, Hollywood Suite, all the time shifting channels and Internet 150u with mesh network.  I am paying $150 per month.  My contract ends very soon and despite my best efforts, I can't get anywhere near that price for a new contract and would have to shift to the Premier package as they won't allow me to continue with VIP.  Rogers is offering me free installation for ignite and 1g internet for about the same price I would be paying if I stayed with Digital cable.  My question:  given the troubles that so many are having with Ignite, should I make the switch?

 

*** Added Labels *** 


NO... plain and simple

Just read this forum

Re: Should I Make the Switch to Ignite TV?

pitfall21
I Plan to Stick Around

No.  I want so badly to tell you, yes, but my experience tells me no for now. When it works it's a nice service. The other 90% of the time will drive you batty! I have canceled Ignite TV twice. The first time was about 2 weeks after install.  While I was waiting a few days for the return boxes to arrive to ship Ignite TV back, I decided to try it again.  It took 24 hours to turn back on as they can't magically do it like Digital cable. This time it worked a little better.  But still not like my old reliable 4k Digital box.  Anyway fast forward a month and it's the most frustrating service once again.  It cut out during leafs games and the Survivor finale. I had a tech come out and replace the modem.  No difference.  I called for another tech but they said it would be 4 days without internet/tv before someone could get here to my Newmarket home.  Even when I told them that I had been a Rogers customer for 30 years!  So at that point, I said cancel it.  I went to the store and put a Coda modem back on.  I am now having troubles with it and even after 2 more visits this weekend, a new line and a new modem the internet still cuts out repeatedly.  I am now looking at other companies but they use Rogers lines so it's pretty frustrating. Bell can only provide 50 Mbps to my neighborhood so that 's a problem.  The Ironic thing about all this is that every time I went to the Rogers stores for over a year to try the Ignite TV it never worked.  When I switched back to digital the Ignite TV was finally working at my store.  The employee I talked with said it just started working after 1.5 years!  Lol.  

Re: Should I Make the Switch to Ignite TV?

Very simple ... DON'T DO IT.  Worse decision of my TV life. What a horrible service.  Internet goes off and on.  Makes me miss dial up. Horrible horrible horrible

Re: Should I Make the Switch to Ignite TV?

seadooxp30
I Plan to Stick Around

@Spatcher wrote:

Very simple ... DON'T DO IT.  Worse decision of my TV life. What a horrible service.  Internet goes off and on.  Makes me miss dial up. Horrible horrible horrible


I agree 100%

 

As I have said in this forum so many time, being on ignite TV from last Nov and have nothing but problem.

I know it works perfectly for SOME but not rest of us....

Re: Should I Make the Switch to Ignite TV?

Hello, @Spatcher

 

Welcome to the Rogers Community Forums!

 

It's disappointing to hear that you've had such a negative experience with our Ignite TV service thus far. =(

 

From what you've described, it sounds like there may be a signal issue affecting your line. We'd like to investigate this for you and see if there is anything we can detect on our end. Please send a Private message to @CommunityHelps so we can gather your info and get started. Not familiar with our Private messaging system? Click Here for details.

 

Any other users in the Community who are experiencing issues with their Ignite TV service please feel free to reach out to us as well so we can investigate it for you.

 

We look forward to your response!

 

RogersTony

 

Re: Should I Make the Switch to Ignite TV?

NEVER!!!!

My family has been with Rogers for over 20 years and I have never ever seen such a garbage implementation by this company! They want to keep up with the market but they don’t have the stuff or resources to do so.

I am currently writing this review utilizing my data through my data plan on my phone while I am at HOME - where I should be using my WiFi.

And why? Because ignite sucks!

Let me give you a timeline of my horrendous experience with this so called “up to date service”:
- I opted into ignite about a month ago
- previously I had an alarm system for our home which worked through our phone modem and a home security camera system which worked via Ethernet connection.
- the uneducated technician (which Rogers outsourced through a 3rd party company and claims is a specialist) came to our home and ripped out all existing wires and set up the ignite services.
- after installation at the time he tested everything was working we noticed our alarm system was beeping steadily (which happens when there is no connection) and our camera system was no longer displaying a live image
- the tech was primarily concerned with making sure the services he installed were working and left.
- my appointment that day was at 8am and after the tech left my family tried to trouble shoot on our own to get our home alarm system and camera system working because we knew these guys and nothing helped
- we finally decided to contact tech support and they tried for a bit to fix the issue and again no luck
- we contacted ignite “concierge” eventually and I want to point out that THIS IS NOW 6PM ON THE DAY OF INSTALLATION - to tell them that it was a failed installation and they have left our home vulnerable
- they sent another tech which they claimed was ever “above” the original tech the next day who again was useless
- so I call “concierge” once again to let them know that something needs to be done because all of our Ethernet connected services are no longer working
- their response to the ENTIRE WASTE OF MY FAMILY’S WEEKEND IS: “it was your responsibility to advise us of the devices you had running with our modem” - I just completely lost it.
- fats forward now we ended up with customer cares who finally escalated to the office of the president and advised someone would contact us within 72 business hours
- one week later when we finally received a call we were scheduled another tech appointment, but this time one that included a Rogers hired tech and one from their outsourced company.
- we had 2 individuals come out once again who spent 2 hours fixing the issue and connecting our devices with their modem and at the end apologized for the negligence for the previous technicians claiming they should have know how to fix the issue.
- now it has been 2 weeks since everything was finally rectified and I can honestly say today that the issue still remains. However I am just at the point where I just don’t even want to deal with these guys anymore and don’t have the time or patience to call in anymore because NO ONE KNOWS WHAT THEY ARE DOING and honestly YOU ARE JUST BETTER OFF NOT SIGNING UP FOR THIS OR PORTING OUT IF YOU ARE SUFFERING.

- good luck to anyone that has to deal with Rogers.

Re: Should I Make the Switch to Ignite TV?

This will seem like I am trying to defend rogers here.. and trust my I am not.
From what I have seen.. 75% of all the bad Ignite experiences from users on here, almost ALWAYS seem to stem from bad technician setup.

If there was wired ethernet stuff plugged into the old modem, when the new one was put in, they should have at least re connected anything that way.
Same goes for the phone.  If there was anything special plugged in with the old stuff (say a splitter to split between phone and one line for the security system, or if it just goes right to the demarc), should just plugged back in there again.

But unfortunately... their job is to set up the modem (and in this case the TV boxes, etc as well).  And to ensure that its working, can get to the internet, etc.
Any other hardware or devices which connect.. in the end its up the to USER to connect, configure, etc.
These guys dont have a lot of 'computer' knowledge generally, and in no way could necessarily know how to setup/configure these things. 😞
And this doesnt go for just rogers.   This would fall for Bell or any others as well.  Sometimes you get a tech which knows a little more, willing to go above and beyond.  But in most cases its not part of their job.

 

This could have happened, switching to ANY other service.


All that being said, that is why myself and some others like Datalink and other regular users offer their time here (for free).
Some of us are well experienced with rogers systems, and also have other computer and other systems backgrounds.
If your willing to share more information as to what is still not working, and willing to provide some extra details, pictures, etc, we may be able to help.
(you might want to do it in its own message thread, rather than this one.  And feel free to tag me with @Gdkitty so I get a notification)



Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@Yousuck222 I've re-read your post and am still shaking my head in disbelief.  The "Preparing for your Ignite TV Personalized Install" ( https://www.rogers.com/customer/support/article/preparing-for-your-ignite-tv-personalized-install ) only asks that you tell the Concierge if you require Rogers to install a jack (presumably a RJ31X) by the alarm system.  In your case, this should have been a simple switchover.

 

Did the Rogers install tech say WHY he needed to rip out the existing phone wiring?  Did you previously have a DSL-based Internet service that required installing a filter for the alarm system and if so, was it also wired in such a way that the alarm would not interrupt your DSL Internet connection when it seized the line?