I actually got it to work a few minutes ago. I went with a Flipper Remote from Amazon. But they do have a website.
I was able to pair the TV right away. The STB was a bit of a challenge. The Rogers Ignite TV STB is actually an Arris xi6 box. It works fine with IR. I had a brain cramp because the box was partially shielded. I removed the picture frame that was partially obstructing the angle and got it to work.
I also was able to program only her favourite channels. The IR code I used is 3084 for the Flipper Remote in dual mode. I was able to make it work the TV on off, volume and STB favourite list.
I really dislike how the light on the new remote turns off so quickly. is there an option to keep it on for longer. The reasons why I like the light on longer is because the buttons are very small.
I really wish the buttons were a little bigger like the power button, Guide, Page up and down, and exit. I feel like rogers doesn't test out with older citizens for their designs. I also feel like the arrows are harder to press and see in the dark.
I feel like rogers could do better with apps. having 2 apps prime video and netflix is not enough for a young person. Comparing to the Nvidia shield rogers seems way out of touch with the new digital age. Luckily for rogers they're still people who watch sports, and boomers who watch t.v