06-12-2020
07:51 AM
- last edited on
06-12-2020
08:27 AM
by
RogersLaura
Can someone please tell me why my camara system not Rogers will not connect to the ignite modem, everything else works amazing!
**Labels Added**
06-12-2020 09:02 AM
Are they Wifi? 2.4ghz or 5ghz? Possibly because the Modem wifi is set up for bandwidth steering.
If you can go into your Ignite modem wifi config and rename the 5ghz wifi to something different than the 2.4ghz.
Then try again.
Others may also have more suggestions.
06-12-2020 11:23 AM - edited 06-12-2020 11:28 AM
@Christina73 I agree, this is most likely an incompatibility with Band Steering. I wrote up an explanation here a few months ago as to why this causes problems for some devices but I will summarize the key points below.
With Band Steering in effect, you configure the same network name on both the 2.4 and 5 GHz networks and the WiFi Access Point "steers" the WiFi client to the most optimal band, which is typically the 5 GHz network. When I say "steering", it accomplishes this by ignoring association requests on one band and only allows the WiFi client to (initially) connect to the other band where the AP wants the connection to take place.
Band Steering typically causes problems in the following two cases:
Band Steering is becoming commonplace these days and any incompatibilities can usually be fixed with a software/firmware update on the client device... unless the vendor has stopped supporting that device and is no longer offering updates.
Band Steering also needs to be enabled in order for the Ignite Pods to work. I don't know what Rogers suggests for a workaround if you have Pods but also need to disable Band Steering, temporarily or permanently.
11-29-2020 09:02 PM
I had a similar problem. Through online chat one of the Rogers techs was able to remotely configure my modem to run both the dual band channel and also a separate 2.4 channel. I reset my cameras and connections and used the 2.4 channel when setting them back-up and they work fine now. I can access them from my tablet etc. which is back on the dual band channel but the cameras themselves need to be on the 2.4 wifi channel.