11-03-2020 07:01 PM - last edited on 11-03-2020 07:10 PM by RogersTony
I am checking my scheduled recordings; there should be over 100 for the next two weeks, and there are only 9. They were fine yesterday. All my scheduled recordings have disappeared except, for some reason, those that are on A&E. (I get the same result on both my TV boxes, and also in the app.)
Also, I can't set up any new recordings. When I try to, I get all the correct responses that my recording is set, but it isn't. HELP!
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11-03-2020 07:55 PM
UPDATE... Scheduled recordings are back, all 216 of them. But I still cannot set up new recordings. When I try to record something using the TV remote, I get the red circle with a bar through it, like I see on cancelled recordings.
11-03-2020 07:55 PM
11-03-2020 08:06 PM - edited 11-03-2020 08:09 PM
Did you miss my second message? My scheduled shows are back, I just can’t program new ones.
Not sure what you mean by “Are your shows even scheduled?”
11-03-2020 09:27 PM
UPDATE... Scheduled recordings are back, all 216 of them.
I don't have IgniteTV, but is it possible there is an upper limit to the number of scheduled recordings allowed, like 216, or 256, etc. This is something I've heard of previously with other providers. Try deleting a few recordings that are easy to reschedule and then see if you can schedule new recordings. Also, perform a system reboot.
You may wish to start by rebooting the gateway first, then the boxes.
11-03-2020 09:36 PM
Thank you, I was wondering the same thing about 216. But I now have 219 (some added at the end, I guess). Still having problems scheduling new ones. I did reboot earlier, no change.
11-04-2020 06:52 AM
11-04-2020 10:07 AM
No resolution, but things seem back to normal this morning. Fingers crossed.
11-04-2020 02:21 PM
Sigh! Most of my scheduled recordings have disappeared again.
11-05-2020 07:30 AM
11-05-2020 07:03 PM
I did the Sync PVR, Not sure anything changed. Most of my Scheduled Recordings are back, although I have had one more occurrence of them disappearing. Haven’t had a full day of everything going right since this started. Fingers crossed again.
11-07-2020 01:34 PM
all my scheduled recordings have also disappeared. Only three there for today. If i look at the guide it indicates that my show will record (red circle) Tried reboot of model and tv boxes. Not happy.
11-07-2020 05:12 PM
11-08-2020 01:20 PM
Hello, @Genevieve, @Meagang__, @Mike03, & @wesdenyer1
Welcome to the Rogers Community Forums to you all. 🙂
I know how important it is to be able to see your scheduled recordings so you can ensure that you don't miss any of your favourite programs.
We just need a bit more information before we can determine what steps to take next.
We look forward to your responses!
11-08-2020 01:30 PM
11-08-2020 01:32 PM
My scheduled shows seem to be back again. I did miss recordings on Friday night (November 6th) that I had previously set up. They showed a red dot, but weren't in the scheduled list and didn't record.
11-09-2020 08:51 AM - last edited on 11-09-2020 11:47 AM by RogersZia
We have ignite TV and just over the last day or so everytime we try to record a show we get a circle with the line through it and it doesn't record.
We have tried rebooting and refreshing the TV however it still comes up
Any other suggestions?
11-09-2020 12:38 PM
11-12-2020 09:45 AM
Sorry, looks like something ate my reply.
Things are still back to normal since the weekend, but here's a summary of what happened.
11-12-2020 11:02 AM
Exact same experience here.
11-13-2020 10:00 AM
Hello @Genevieve & @wesdenyer1,
Thanks for your posts! We hope you've been keeping well and staying safe! 🙂
By any chance, have either of you attempted to reboot your TV box(es) or modem to see if this restores all of your recordings and settings? This can actually be done manually, please see below for the instructions.
Reboot your TV box:
Reboot your Ignite WiFi modem via the Ignite TV Hub app:
You may also reboot your Ignite WiFi modem by unplugging the power cord for a minute before plugging it back in again. Please ensure that all of your connections are tight and secure.
I hope this helps! Please let us know how it goes!