Thank you for posting your concern in the Community; are you also using your One Remote Control along with Ignite TV Remote Control?
We have another thread where we discussed the pairing of Samsung's One Remote Control to control both the TV and Ignite box. It seems the TV may be looking for both IR and RF pairing. Do you have the option to turn off IR pairing on your TV?
Re: Samsung Frame TV and Ignite TV Remote Pairing Issues
@dinapd Which remote are you using to turn your TV on and off, the Rogers remote or the Samsung remote that came with your TV?
The Ignite set-top box will prompt you to pair a remote when it receives an IR code for a function that requires an RF-connection. For example, if you follow the directions to unpair the Rogers remote (by entering setup code 981) and then point the unpaired remote directly at the set-top box and press the Microphone button, the set-top box will immediately prompt you to pair the remote.
Presumably, the same could happen when it receives certain IR codes from the Samsung remote.