Rogers Ignite box is telling me that my 4K tv is not 4K?

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I've Been Around
Posts: 1

Rogers Ignite box is telling me that my 4K tv is not 4K?

I’m really at a loss for words here. I recently bought an LG UHD 4K TV 65UM69 but when I try and access the 4K channel it says that my tv is not 4K!? I really don’t know what to do.

Hope someone can assist.

Thanks

 

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I Plan to Stick Around
Posts: 74

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

I am not an expert on 4K but speaking from experience this is what I have found. For me and the Samsung 4K tv I have , I had to go into the settings and turn on UHD for the HDMI port that i was connected to. Some tv's only had one HDMI port for 4K so just be aware of that too. Also if you are going through a Receiver or Soundbar first then back to TV, Those devices will also have to be 4K compatible. You may also want to use 4K compatible HDMI cables.

 

Hope this helps somewhat.

Cheers...

Resident Expert
Resident Expert
Posts: 13,942

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

You might want to check the video settings on the box itself too.
My guess is it doesnt default to 4k and only 1080, regardless of whats plugged into it.

Try going in there and see if you can change it to 4k?

Then try accessing the channels.



I've Been Around
Posts: 1

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

Is your HDMI cable going directly into the 4k tv from the rogers box