Rogers Ignite box is telling me that my 4K tv is not 4K?

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I've Been Around
Posts: 1

Rogers Ignite box is telling me that my 4K tv is not 4K?

I’m really at a loss for words here. I recently bought an LG UHD 4K TV 65UM69 but when I try and access the 4K channel it says that my tv is not 4K!? I really don’t know what to do.

Hope someone can assist.

Thanks

 

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I Plan to Stick Around
Posts: 79

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

I am not an expert on 4K but speaking from experience this is what I have found. For me and the Samsung 4K tv I have , I had to go into the settings and turn on UHD for the HDMI port that i was connected to. Some tv's only had one HDMI port for 4K so just be aware of that too. Also if you are going through a Receiver or Soundbar first then back to TV, Those devices will also have to be 4K compatible. You may also want to use 4K compatible HDMI cables.

 

Hope this helps somewhat.

Cheers...

Resident Expert
Resident Expert
Posts: 14,280

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

You might want to check the video settings on the box itself too.
My guess is it doesnt default to 4k and only 1080, regardless of whats plugged into it.

Try going in there and see if you can change it to 4k?

Then try accessing the channels.



I've Been Around
Posts: 1

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

Is your HDMI cable going directly into the 4k tv from the rogers box
I Plan to Stick Around
Posts: 61

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

Check your cable spec. Make sure it is at least HDMI 2.0 or 2.1.

I've Been Around
Posts: 1

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

Did you find a resolution?  I have a friend with the same problem and I am thinking of getting the same LG 4K TV myself and was looking to see if there was a compatibility problem before I purchased it.

Thanks

Moderator
Moderator
Posts: 1,376

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

Greetings and welcome to our Community @dkilla2523!

 

 

I would recommend checking the TV settings for something like a HDMI "Enhanced" setting. My Sony TV had such a setting and I had to enable it before 4K content would work properly.

 

I haven't worked directly with an LG TV so I'm not certain if the model you're looking at has a similar setting.

 

Hope that helps!

 

Regards,

RogersCorey

 

I Plan to Stick Around
Posts: 37

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

Recently got Ignite with 4 boxes

 

Tonight tried to watch the junior game in 4K. But I also got the error that my TV is not 4K.

 

IT IS

 

Tried all kinds of settings but no luck. Then I found out that 2 of my boxes were different.

 

2 models end in A

2 models end in T

 

the T's work for 4K

the A's don't

 

does that sound right, some boxes are not 4K capable?

 

BTW I merely took the A box out, put the T box in with exact same cables and voila...........it worked.  

Resident Expert
Resident Expert
Posts: 1,670

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

@sadchel  The Xi6-A and Xi6-T should be functionally equivalent and both are 4K-capable... but they are made by different vendors, Arris and Technicolor.  To view 4K content, you need to ensure that "Settings / Device Settings / Video Output Resolution" is set appropriately.



I'm a Trusted Contributor
Posts: 385

Re: Rogers Ignite box is telling me that my 4K tv is not 4K?

I have samsung 4k and the xi6-a and 4k works perfectly.