Yes. Same thing on the computer when trying to sign in. This is the message:
"Sorry, there is a problem on our end. Thanks for your patience while we fix it. Please check back later."
Thanks for trying the web portal to confirm it wasn't just an app issue. We'll definitely need you to PM us so we can check your account to make sure everything is linked properly.
I'm a new Ignite TV/Wifi customer after having it installed on Monday. I downloaded the Ignite Wifi app on my phone but when I try to log in with My Rogers credentials it tells me I'm not an ignite customer yet. Anyone experienced the same and know how to fix this?
Maybe @RogersMoin or one of the other mods can clarify the present state of the wifi app. There was a wifi app that was produced and which worked with the white Hitron CODA-4582 modem. That was a beta version and I don't know if it ever proceeded beyond the beta stage. The one kicker with that app is the that the modem's IP address had to be 192.168.0.1. If it was anything else, the app wouldn't work.
Now, the question is, has that app been modified (in theory) to work with the newer Ignite TV modems, which are the Arris and Technicolor XB6 modems. If no modification has taken place, then in theory that app wouldn't work as the XB6 IP address is set to 10.0.0.1 from what I understand.
So, maybe one of the mods can clarify the present state of affairs.
I can confirm that the WiFi Hub app is compatible with the XB6 modem. It does not work with the CODA, they would have to download the MyWiFi app instead.
This sounds like it may actually be a MyRogers related issue since the error is telling @madunne that she isn't an Ignite customer yet. The WiFi Hub app will not work if your Ignite TV account isn't properly linked to your MyRogers credentials.
I would recommend that anyone receiving this specific error PM us @CommunityHelps so we can make sure your MyRogers account is properly linked to your Ignite TV account. If you're not familiar with our PMing process, you can find instructions here.
If you're getting a different error, please post it here so we can better assess.
Good day @KD25!
Welcome to the Rogers Community Forums and congrats are in order for your first post with us! 😊 I hope you're staying safe and sound. What kind of error messages are you receiving? The WiFi Hub app will not work if your Ignite TV account hasn't been properly linked to your MyRogers credentials. For steps on how to Troubleshoot issues with the Ignite WiFi Hub app, please Click Here. To Troubleshoot issues with the Ignite WiFi Hub website, instructions can be found here. I hope this helps! 👍
If the issue still persists, please feel free to reach out to us at @CommunityHelps and we'd be more than happy to have a look into this for you. In the event that you're unfamiliar with our private messaging system, feel free to Click Here.