When I open the app on Android and push the Get Started button, then app opens a Chrome browser, which then redirects to a Rogers signin page. When I enter my credentials, the login fails. It usually first claims that I'm not on Ignite (I am, actually), and then claims the problem is on Rogers' end.
Signing in using the MyRogers Android app or the myrogers web page works just fine, and both of those agree that I'm an Ignite customer.
This is certainly a strange error to occur! Given the connection to the MyRogers account and that there's no issue for you on that end. Sorry to hear that this has been giving you such difficulty! We'd be happy to help get to the bottom of it for you.
Are you able to complete the following steps for me?
Clear cache, cookies in your browser.
Clear your application data/cache (Done through the app settings)
Log into your MyRogers account
Open the app and attempt to log in normally.
Should it fail, provide a screenshot of the error message here.