Rogers Ignite WiFi Hub > sign-in issues

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I've Been Here Awhile
Posts: 2

Rogers Ignite WiFi Hub > sign-in issues

When I open the app on Android and push the Get Started button, then app opens a Chrome browser, which then redirects to a Rogers signin page. When I enter my credentials, the login fails. It usually first claims that I'm not on Ignite (I am, actually), and then claims the problem is on Rogers' end.

 

Signing in using the MyRogers Android app or the myrogers web page works just fine, and both of those agree that I'm an Ignite customer.

 

*Added Labels*

Moderator
Moderator
Posts: 225

Re: Rogers Ignite WiFi Hub > sign-in issues

Hey @Kushana!

 

This is certainly a strange error to occur! Given the connection to the MyRogers account and that there's no issue for you on that end. Sorry to hear that this has been giving you such difficulty! We'd be happy to help get to the bottom of it for you.

 

Are you able to complete the following steps for me?

  • Clear cache, cookies in your browser.
  • Clear your application data/cache (Done through the app settings)
  • Log into your MyRogers account
  • Open the app and attempt to log in normally.
  • Should it fail, provide a screenshot of the error message here.


Thank you so much!

 

@RogersAndy

I've Been Here Awhile
Posts: 2

Re: Rogers Ignite WiFi Hub > sign-in issues

If I do everything you said, I get this:

(Link removed due to privacy)

 

If I then try to log in again, I get:

(Link removed due to privacy)

 

In short, exactly what I was getting yesterday.

Moderator
Moderator
Posts: 151

Re: Rogers Ignite WiFi Hub > sign-in issues

Hey @Kushana,

 

I suspect we'll need to link your Ignite account for you at this point. Please send us a Private Message to @CommunityHelps.

 

Please click here for instructions on how to send a PM.

 

Regards,

RogersTim

Resident Expert
Resident Expert
Posts: 13,948

Re: Rogers Ignite WiFi Hub > sign-in issues

I hadnt realized that the app now works with Ignite TV owners.
(I think it didnt work with the ignite TV modem, but did with the others)

I just gave it a try, and it worked for me!  
So hopefully its just that somethings not linked right in  your account and they can correct that.



I Plan to Stick Around
Posts: 10

Re: Rogers Ignite WiFi Hub > sign-in issues


@Gdkitty wrote:

I hadnt realized that the app now works with Ignite TV owners.
(I think it didnt work with the ignite TV modem, but did with the others)

I just gave it a try, and it worked for me!  
So hopefully its just that somethings not linked right in  your account and they can correct that.


It does not work for me either.  I have Rogers Ignite package … Internet, TV and Phone.

Moderator
Moderator
Posts: 1,071

Re: Rogers Ignite WiFi Hub > sign-in issues

Greetings @AnneSimcoe!

 

If you wouldn't mind sharing with us the error that you're receiving when you attempt to sign in, I'll be more than happy to provide further assistance.

 

The error will give me a good starting point. 🙂 Thank you!

 

Regards,

RogersCorey

I Plan to Stick Around
Posts: 10

Re: Rogers Ignite WiFi Hub > sign-in issues

Thank you.  First the message was "It looks like you don't have Ignite WiFi yet.  Check out our packages here".  Then the next time it said "Sorry, there is a problem on our end.  Thanks for your patience while we fix it.  Please check back later. 

I have tried many times to log in to the WiFi Hub.  I also deleted and re-installed the app but keep getting the same results.

Moderator
Moderator
Posts: 225

Re: Rogers Ignite WiFi Hub > sign-in issues

Hey @AnneSimcoe!

 

Thank you so much! To confirm if a ticket to our network team may be required, have you tested the app on any other device(s) and experienced the same error?

 

We would definitely recommend reaching out to support as well to confirm if there is anything at account level that might be restricting connectivity. Feel free to send us a PM @CommunityHelps. For more information on our private messaging system you can check out our Blog!

 

@RogersAndy

Resident Expert
Resident Expert
Posts: 13,948

Re: Rogers Ignite WiFi Hub > sign-in issues

have you tried via the web interface as well? Say from a computer.

ignitewifi.rogers.com