Rogers Ignite TV Streaming Delay on Live TV

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leemer19
I've Been Around
Posts: 1

Rogers Ignite TV Streaming Delay on Live TV

Hi,

On the Rogers TV Premier +500 plan

I am experiencing latency delays of well over 10 seconds vs. traditional cable. For example, my colleagues will text me after a leaf goal - saying great goal!!, yet I have not yet seen it on my Rogers Ignite box and it comes thru 10-20 seconds later. Anyone else experiencing this?

Now I realize that IPTV will have some latency , perhaps 1-2 seconds which is acceptable being a rebroadcast yet others (TELUS the first large telco in Canada to have IPTV, and Bell who followed with FIBE, seem to have this solved). Upon calling into Rogers Technical support, was told that this was part of the Rogers Design.

I find this unacceptable for the company holding the prestigious NHL rights yet can't broadcast it on a timely basis with its flagship product IGNITE

Comments welcomed

 

**Labels Added**

57
Resident Expert
Resident Expert
Posts: 4,036

Re: Rogers Ignite TV Streaming Delay on Live TV

This topic was recently discussed in one of the Ignite threads, which I cannot currently find, however, this is "normal" for the Ignite service.  See the following post on the topic:

 

https://communityforums.rogers.com/t5/Ask-an-Expert-Archives/Ask-an-Expert-Ignite-TV/m-p/426644#M53

 

Edit: I found the previous discussion, see link below. 

 

https://communityforums.rogers.com/t5/TV/Rogers-Ignite-TV-Installation-Experiences-Questions/td-p/42...

 

It ended with the same link though...

 

https://communityforums.rogers.com/t5/TV/Rogers-Ignite-TV-Installation-Experiences-Questions/m-p/437...

 

One major difference between Rogers Ignite and Telus/Fibe is that the latter have onsite customer hardware for recording, while Rogers recordings are in the cloud, which makes a difference for "pause live TV" which is offered, but doesn't directly affect live TV, but may have an impact in how the entire process works, etc.



amrits07
I've Been Around
Posts: 1

Re: Rogers Ignite TV Streaming Delay on Live TV

Live Sports; Any delay with Ignite TV vs Digital TV

I was wondering if there was any delay with Ignite TV compared to regular cable (as it is over the internet, and I am aware that usually there is a slight delay with IPTV).  

 

 

RogersTony
Moderator
Moderator
Posts: 1,196

Re: Rogers Ignite TV Streaming Delay on Live TV

Hello, @amrits07

 

Welcome to the Rogers Community Forums! 😃

 

I know how important it is to get all of the details before making the switch to a brand new service.

 

To answer your question, there IS a slight delay in the video feed because it is over the Internet and the content must be buffered before it can play on your TV. Other than watching live sports the difference is negligible.

 

You can determine exactly how long the delay is by tuning into a channel that has the current time down to the second like The Weather Network.

 

I hope this helps!

 

RogersTony

Md29
I've Been Around
Posts: 1

Re: Rogers Ignite TV Streaming Delay on Live TV

Couldn’t agree with this more. I’m experiencing 10 second delays
ColdGranite
Resident Expert
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Posts: 197

Re: Rogers Ignite TV Streaming Delay on Live TV


@Md29 wrote:
Couldn’t agree with this more. I’m experiencing 10 second delays

He, welcome to the forum.

 

You are doing good.  Looking at the clock on the Weather network, I am getting 30 seconds.



arecad
I Plan to Stick Around
Posts: 11

Re: Rogers Ignite TV Streaming Delay on Live TV

Same for me but it's closer to 30 seconds and it makes watching sports a horrible experience. I get notifications on my phone from apps and people well before I see the plays happen. It may be a limitation of IP streaming but Rogers should focus on lowering the time to a couple of seconds rather than almost half of a minute. Best I have seen is 10 seconds which is still way too long.

 

I know a few people that cancelled their Ignite for this very reason. 

SpeedyC
I'm a Reliable Contributor
Posts: 184

Re: Rogers Ignite TV Streaming Delay on Live TV

I just upgraded to Ignite a week ago.

Generally speaking a very positive experience.

However, I set my clocks to the clock at CP24.

I quickly realized my clocks were now almost 30 seconds behind what they were when I was using Rogers traditional cable.

As someone else mentioned, another indication of this issue is that my iPhone app alerts are now out of sync with the CP24 clock by 30 seconds as well.

Something I have to adapt to, I guess.

ColdGranite
Resident Expert
Resident Expert
Posts: 197

Re: Rogers Ignite TV Streaming Delay on Live TV


@SpeedyC wrote:

I just upgraded to Ignite a week ago.

Generally speaking a very positive experience.

However, I set my clocks to the clock at CP24.

 


You should set your clocks to your Computer, and failing that, to your Cell phone.

To get very accurate time on your computer, you can set a "time server" for synchronization. 

On Windows 10, you can set a time server as follows:

How to change the time server on Windows 10
  1. Open Control Panel.
  2. Click on Clock, Language, and Region.
  3. Click on Date and Time.
  4. Click on the Internet Time tab.
  5. Click the Change settings button.
  6. Check that the Synchronize with an internet time server option is selected.
  7. Use the drop-down menu to select a different server.  "time.nrc.ca" should be there.

 

 

 

A Canadian time server is "time.nrc.ca" ... You can read about it here https://nrc.canada.ca/en/certifications-evaluations-standards/canadas-official-time/network-time-pro...

W



senordd
I Plan to Stick Around
Posts: 97

Re: Rogers Ignite TV Streaming Delay on Live TV

With most providers switching to IPTV, I’ve accepted that live tv will never actually be live anymore and that it’ll never be in sync with a friend who’s watching the same program. I just checked the weather network and it’s behind by about 35 seconds.