Rogers Ignite TV Installation/Experiences/Questions

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I'm a Reliable Contributor
Posts: 156

Re: Rogers Ignite TV Installation/Experiences/Questions

Huh... Xi6 makes several different connections.

 

Destination.PNG

I'm a Reliable Contributor
Posts: 202

Re: Rogers Ignite TV Installation/Experiences/Questions

Well, had some connection problem with one of my Xi6 units. Others were working fine.

 

So I called tech support. Well did I get into trouble. Guess according to tech support I should not use my own router. They won't support the units if I use my own router.  The tech guys who installed set it up in bridge mode to use my own router.

 

Funny it was only one unit of three having a problem. After we finished on the phone the unit was fine all evening. 

 

So they are sending a tech out Thursday. I may just put it in gateway mode myself and set it up the way I want it.

 

Sometimes I think tech support people try to pull fast ones thinking you don't know any better.

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I'm a Reliable Contributor
Posts: 156

Re: Rogers Ignite TV Installation/Experiences/Questions


@Biollw wrote:

Well, had some connection problem with one of my Xi6 units. Others were working fine.

 

So I called tech support. Well did I get into trouble. Guess according to tech support I should not use my own router. They won't support the units if I use my own router.  The tech guys who installed set it up in bridge mode to use my own router.

 

Funny it was only one unit of three having a problem. After we finished on the phone the unit was fine all evening. 

 

So they are sending a tech out Thursday. I may just put it in gateway mode myself and set it up the way I want it.

 

Sometimes I think tech support people try to pull fast ones thinking you don't know any better.


I think this has to do more about being in a consistent state, with known equipment. When you use your own router and have the Rogers modem in bridge mode, it'll make it a little more difficult for the tech to troubleshoot the issue. They won't be familiar with your router, your firewall setup on the router, how you have things configured, etc. You just threw in so many variables into the mix that they are unable to troubleshoot for since they don't have access to that equipment.

 

Think of "Not supported" as "well, you just went your own way and we don't know how to fix it because we don't have any documentation about your equipment to fix the issue". Yes, it'll work and probably work flawlessly if you do it correctly, but they won't know how to easily fix it if something breaks. You are just on your own.

 

If you are ever stuck with a problem, it's probably best to revert the settings to what Rogers knows and depends on and see if it works, meaning using Rogers equipment in gateway mode with their wireless connection. If it does, work backwards from there because it's probably something wrong with your setup. If it doesn't, then Rogers can hold your hand on fixing the issue.

 

Source: I used to work at an ISP call center. While I was doing this while in college with my computer course, some people in the call center are not technical experts with a lot of background information on setting up a network properly. They are mostly reading through scripts and flowcharts to help with customers. So having equipment that is their own is very helpful here.

I'm a Reliable Contributor
Posts: 156

Re: Rogers Ignite TV Installation/Experiences/Questions

Just wondering if someone from Rogers can comment if they are aware of the issue IPv6 not working with the Xi6-A devices. Granted, running the cable modem in bridge mode is not supported by Rogers. But, it has been proven that it can be done as long as IPv6 has been disabled on the home network. Evidence based reasoning suggests that IPv6 is broken on these devices and are unable to fallback to IPv4.

 

It might be better if we can get a comment on, not exactly the details on the issue, but rather if they are aware of the issues and are working on a solution in the background. If Rogers is aware of it and are working on it, maybe we just need a "sticky" post saying "putting the modem in bridge mode is not supported, but if you do go this route, note that you'll need to do this to make it work". If they are not aware of it, and this is a new issue for them, this would be a good way for the community and Rogers experts to work together through the issue to resolution yet again. I myself would love to give a hand if they need more information from the community on what the issue is.

 

Sorry if this post seems overblown, but the curiosity is killing me at this point. Smiley Happy "Do they know? OMG, what if they don't know? Nah, they gotta know!"

I'm a Reliable Contributor
Posts: 156

Re: Rogers Ignite TV Installation/Experiences/Questions

P.S. this is dope even though I've had it for less than 24 hours. I have loved the few hours that I had watching and using it. Only have 2 problems. 1) I no longer have a clock in front of me (damnit!) 2) can't find the picture in picture feature. This alone will be so handy to have when watching multiple sports channels.

 

k luv u bye

I Plan to Stick Around
Posts: 111

Re: Rogers Ignite TV Installation/Experiences/Questions

There is no PiP in Ignite TV, but if you like sports, check out the short cut that you get by pressing the C button on the remote. It gives you scores of games in progress, click on a game and it gives you stats, lineups, etc. A fantastic feature. My only complaint is that it seems to be something that is too US centric that Rogers picked up from Comcast/Xfinity and only has three sports, baseball, soccer and NASCAR? I suspect/hope that as the seasons change that it will also add Football (including CFL) and hockey.

I'm a Senior Advisor
Posts: 2,135

Re: Rogers Ignite TV Installation/Experiences/Questions

I was looking at forums on Xfinity.  Seems to be that there are lots of issues on the bridging, but they don't support either - I say, if they don't bridge, why did they leave the functionality on?

 

But at least since users can, their are some very skilled users here who can debug as best as they can to find alternatives.

 

Telling Rogers, I am sure will not make it to support notes, as that is more work and specialized network setups really is a select market, and this current project is basic WIFI home use, security, home phone (not necessarily outside security) - not sure if fax works or not, and TV.

 

It is TV driven first, with required Internet, but basically WIFI, and possibly given only one Ethernet jack provided, go out to a GB switch to provide wired access, but no routing and security options.

 

On this board, there has always been people who run semi-complicated home networks (almost office or corporate level) with routers, firewalls, VPN's, Storage Networks, lans and sublans, level 3 switchs and the list goes on, and suddenly they are now on a network that provides TV too, but appears that the major connection features are built into the X1 router and do not push out via bridge to the router in ways that are predictable.

 

Comcast Xfinity suggests one or the other, not both - so TV based with basic Internet, or Internet based, with no support to anything like TV, Internet connection beyond the modem side of things in bridged mode.

 

It makes me think that the solution may be that for those who need dedicated higher level lan, you may need a second Internet with appropriate modem (go third party possibly and get a modem only, no gateway at all to deal with, or maybe Rogers will go that route too, and set up your internal network besed upon your needs and skills or hire a contractor to do the work, then have the X1 system for TV, telephone, and home phone (and remember, some may also want to go Bell dedicated phone instead).

 

In our house, I think if we go that route, my wife runs a home office and business, and she can't claim phone or Internet, because we use it for personal use too, so there may be a benefit to segregating it all (business phone, business Internet with remote access in and dedicated VPN hardware VPN with a well designed and proven system - since Rogers current model is not overly stable as reported between VPN hardware and clients) and then she can also dedicate the cost and hardware costs, support etc to her business and not have to deal with this whole mess that Rogers is trying to work out, along with all the other companies.  It has always been ablance of gateway versus bridged, and before mesh came along, the gateway has always been a poor alternative for WIFI for many, where as for a home business, give me a dedicated wired system any day.

 

Just more thoughts.  Keep telling us about your testing and work, final solutions will probabably be at the engineering level, which I don't htink Rogers has any committment there yet, and I am not sure that Rogers should go down the road of trying to make this model be the solution for all uses.  That always involves compromise and becomes a support nightmare.

 

It is like when I was corporate and using an outside company to support us, the support company had a VISO connected system to our interenal Lan, Wan's, Vlans and fiewall devices, as well as access to all corporate devices and could monitor and test any function of the system off line, and had in front of them exactly what our system was in different part s of the organizationa as lan/wan models differed throughout and required different debugging and testing.  When we go too far with rogers, we reach the point where they can not support at all, except to our modem side and nothing beyond.

 

Fun to watch thogh, not my issue at this time in my life, and price structure, will never be an issue unless it changes.

 

Bruce

I'm a Reliable Contributor
Posts: 202

Re: Rogers Ignite TV Installation/Experiences/Questions

There is one recording parameter that is missing: this time slot only.

 

Without it you will get unesessary recordings of the same show in different time slots.

Example:the news.  I like to record the news at 6pm, now it is recording new shows at 6am, 6pm and 11pm. From the station I selected.

 

Same with weekly shows. It may be new on Thursday at 8pm, the networks like to mess around with PVRs and say the same show is new Saturday at 9 pm when it really isn't. So "this time slot only" woukd take care of that.

 

BTW I put the modem back into gateway mode to keep rogers happy.

 

Bill

I'm a Reliable Contributor
Posts: 156

Re: Rogers Ignite TV Installation/Experiences/Questions

The other thing to note is that Rogers may not be at fault. I only did very basic troubleshooting to get bridge mode to work because I just wanted to get the system to work, with or without IPv6.

I did note when I did have a problem, it did appear that traffic to Rogers IPTV was working since ~10mbps of traffic was being generated to a Rogers host. At the time, I wasn’t looking at the IP filtering level but all sources from my firewall.

After turning to IPv4 only did I look at the traffic by filtering to the IP of the Xi6 that I noticed not only traffic to Rogers but also to Comcast as well. Hense the screenshot I posted. So, the problem we are seeing may be well out of Rogers hands and requires Comcast to fix.

When I find time to play around without messing with other people in my home, I will. It won’t be anytime soon. I just want to enjoy what I have first.
I Plan to Stick Around
Posts: 111

Re: Rogers Ignite TV Installation/Experiences/Questions

For those using Harmony remotes, I have been informed by Logitech/Harmony support that their product specialists have added the Xi6-A to their database. In order to add it to your remote you will need to use Xfinity as the manufacturer and Xi6-A as the model