Rogers Ignite TV - Alternate wifi/connection possibilities

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
-G-
Resident Expert
Resident Expert
Posts: 2,053

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

@HoraceMarch  If you are not using your own router, then you need to ensure that Bridge Mode is DISABLED on the XB6.



HoraceMarch
I'm Here A Lot
Posts: 5

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

It was disabled before and it is disabled currently. I don't have my own router at the moment, only the ignite modem and the switches which are not connected currently since I had an issue.
-G-
Resident Expert
Resident Expert
Posts: 2,053

Re: Rogers Ignite TV - Alternate wifi/connection possibilities


@HoraceMarch wrote:
It was disabled before and it is disabled currently. I don't have my own router at the moment, only the ignite modem and the switches which are not connected currently since I had an issue.

Okay, that's good.  Thanks for confirming.  There is no reason why you should not be able to connect devices to the XB6 gateway through a switch.

 

What type of switch are you using?  Are they inexpensive (unmanaged, zero-configuration-required) "desktop" LAN switches, or did you purchase a managed switch or layer-3 switch that requires configuration?

 

If you have two simple, unmanaged LAN switches, you can uplink these individually to the XB6... but if you do this, then do not ALSO connect those switch to each other or else you will create a loop in your network.



HoraceMarch
I'm Here A Lot
Posts: 5

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

I have two unmanaged D-LINK switches, one is a 16 port and one is an 8 port.

I had connected them both directly into the modem.
Don_Ca
I'm a Reliable Contributor
Posts: 226

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

I have a managed switch connected to my XB6 and occasionally I will not be able to connect through it. I have always thought it was the switch since a power cycle of the switch clears it.
-G-
Resident Expert
Resident Expert
Posts: 2,053

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

A simple, unmanaged LAN switch should work fine with the XB6.  If it not working, the problem should only require basic troubleshooting.  Do you see a link light on the uplink connection?  Is the cable good?  Did you try using another cable?  Where did you get the cable from?  Is it a proper Cat-5e or Cat-6 4-pair (8-wire) cable?

Is the computer, that is connected to the switch, getting an IP address from the XB6 gateway?  If the switch has good connectivity to the XB6, try unpluging the computer's Ethernet cable from the switch, then plug it in again.



HoraceMarch
I'm Here A Lot
Posts: 5

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

I have not checked since switching the modem. When the problem initially happened, I changed the Cat6 cables, used a variety of different ones, powered the modem down, and restarted it,. I don't remember if I was getting a unique IP address, I will have to check. I do remember the visible connections under network and internet setting showed up as an unknown network. I will try again with the replacement modem I received and reply back in regards to the uplink connection and ip addresses.
Dataovercable
I've Been Here Awhile
Posts: 2

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

After the last update (two to three weeks ago) the short cut: "Exit Exit down down 9434" does not work to bring up the change WiFi network on the ignite tv boxes. Since the boxes DO NOT REMEMBER that they are on Extenders and default to the lower/weaker signals of the base station you need to reset them EVERY time that they do a cold reset/start up. Now the code does not bring up the WiFI network selection screen.

HELP!!!!!!!!!!!!!

 

JR

-G-
Resident Expert
Resident Expert
Posts: 2,053

Re: Rogers Ignite TV - Alternate wifi/connection possibilities


@Dataovercable wrote:

After the last update (two to three weeks ago) the short cut: "Exit Exit down down 9434" does not work to bring up the change WiFi network on the ignite tv boxes.


The key sequence is: press-and-hold Exit for three seconds, then key in Down Down 9 4 3 4