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Rogers Ignite TV - Alternate wifi/connection possibilities

Gdkitty
Resident Expert

Creating this thread so we can separate any discussion about alternate methods of connectivity 
(if at all possible still, etc)

- Bridge Mode - is it capable of connecting the boxes to your own modem

 

- Wired connection

 

- How to connect these boxes in those methods.

 

*Edited Labels*



318 REPLIES 318

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

TyWilliamsCA
I Plan to Stick Around

Ignite Arris in Bridge with Google Wifi, ports blocked?

 

I have my Ignite Arris modem setup in Bridge mode connected to Google Wifi

 

I might be going crazy but does Ignite block ports? I had Rogers 500u before Ignite and could connect to any port I opened via Google Wifi. 1194 for VPN for example

 

I've factory reset my modem complexity, placing it back into Bridge, same result, ports are closed

 

Google Wifi has also been factory reset too as a troubleshooting step. It's like all ports are closed, with no option to open.

 

Tomorrow I'm going to be doing another factory reset and will try the Rogers firmware to see if Bridge mode is the culprit for sure. 

 

Does anyone have 1194, or a VPN port open, and working using Ignite with the Arris modem? 

 

Thanks!

Re: Rogers Ignite TV - Alternate wifi/connection possibilities


@TyWilliamsCA wrote:

I have my Ignite Arris modem setup in Bridge mode connected to Google Wifi

 

I might be going crazy but does Ignite block ports? I had Rogers 500u before Ignite and could connect to any port I opened via Google Wifi. 1194 for VPN for example

 

Does anyone have 1194, or a VPN port open, and working using Ignite with the Arris modem? 


I don't currently use a VPN service so I can't personally provide any confirmation either way.

 

Lots of users (customers of all cable co's that deploy XB6 modems) have reported issues with using VPNs with the XB6 in Gateway mode.  As far as I can tell, they mainly involve products that are not NAT-friendly and require VPN passthrough support, which the XB6 does not really do.  There also appears to be reports of some products working with an Arris XB6 but not the Technicolor XB6, and vice versa.  (These two modems are based on different hardware, so it's not surprising that there are some functional differences between the two.)  That said, folks who have reported issues with VPN connections not establishing (or dropping after a period of time) also say that the problems go away when they use their own router and put the XB6 into bridge mode.

 

As for Rogers blocking ports, I can't say for sure, but I also can't see them doing anything different at the network level just because you now subscribe to the Ignite TV service.



Re: Rogers Ignite TV - Alternate wifi/connection possibilities

niadh
I've Been Around
This works. Solid. thanks

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

jj59
I Plan to Stick Around

Iv heard lots of people have been having issues with using third party routes with the XB6 and Ignite TV not working properly. any router suggestions? 

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@jj59 wrote:

Iv heard lots of people have been having issues with using third party routes with the XB6 and Ignite TV not working properly. any router suggestions? 


Is there any specific hardware that you would like to use (that others have reported problems with) or any specific reason why you would want to use your own router rather than using a solution that is 100% supported by Rogers?

 

We have some members of the Community with advanced networking knowledge who put their XB6 into Bridge Mode and use their own router and Wi-Fi equipment without any problems whatsoever.  Rogers doesn't provide any support for those network configurations and those users don't require any either to get them up and running.  Ignite TV is pretty flexible with what underlying hardware it can work with but requires fully-functional IPv4 and IPv6 networking stacks.

 

We have also have other less technical users who have requested that the Rogers install tech make use of their existing networking hardware.  They end up with a network configuration that they do not fully understand and which Rogers is also unable to support.

 

We also have some users who run the XB6 in Gateway mode, disable the modem's Wi-Fi, and use their own Wi-Fi mesh hardware in a bridge mode configuration.  This configuration also tends to be trouble-free.

 

The one thing that you need to keep in mind is that at some point, a day will come when you will require tech support from Rogers.  What that happens, anybody with a non-standard/unsupported network configuration will need to put their setup into a fully supportable configuration.