03-27-2021
05:35 PM
- last edited on
03-28-2021
08:36 AM
by
RogersTony
Hello,
For a while now, I had set some programs to record. However, although they are shown in the grid and the Scheduled panel, none ended up being saved. While searching online, I found that performing a System Refresh would fix the issue and/or the connection to the Cloud Ignite save area. I did so and managed to get a couple of programs - they did record and appeared in the Recordings panel. Now, two weeks later, these saved recordings are gone. This does not appear to be a “running out of space” issue (since there is nothing there) nor is it a “delete if running out of space” for the same reason
How can I get this functionality back so that it works reliably?
*Added Labels*
03-28-2021 08:43 AM
Hello, @JGoudreault
Welcome to the Rogers Community Forums!
Thank you for posting your concern to the community. I know how important it is to have your favourite shows recorded properly so you don't miss any episodes.
We look forward to your response.
RogersTony
03-30-2021 04:08 PM
03-31-2021 04:05 PM
Hello, @JGoudreault.
Thank you so much for the additional info. We'd gladly investigate this issue further and if required we can submit a ticket on your behalf.
Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Cheers,
RogersMoin
04-01-2021 07:54 AM
04-01-2021 10:19 AM
If you look at the post above yours you can:
1. Hover over @RogersMoin 's name and an option will come up to send him a message.
2. Click on the @CommunityHelps hyperlink and an option will come up on the right side of the screen to "send this user a private message".
3. Click on the last hyperlink to see instructions on how to PM. Link again below.
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