Questions about PODS

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I Plan to Stick Around
Posts: 63

Re: Questions about PODS

When the tech installed the pods, he put an ethernet cable from my stb to the pod.  Yet, I get much faster speeds when I unplug the ethernet cable, and allow the stb to connect to the main modem (which is seems to want to do as opposed to connecting via wi-fi to the pod in the room).  

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Re: Questions about PODS

@jjjjy7  The STB is going to connect to the BSSID with the strongest signal.  That could be the modem even if the Pod happens to be in the same room.

 

I'm not a die-hard fan of Pods myself but I'm not going to bash them either.  They have their purpose and can make a HUGE difference when deployed properly and for the right reasons.  They are also not always necessary, and sometimes they are totally unsuitable for some installations.



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I've Been Here Awhile
Posts: 3

Re: Questions about PODS

Pods have disappeared from network and will not reconnect

 

Had three pods installed by a tech. Worked fine for awhile. Then disappeared completely from network. They will not reconnect via the bluetooth function on the ignite app. Tried multiple phones, multiple pods, multiple locations, multiple outlets.  can't find any info on this not sure what to do. 

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Posts: 88

Re: Questions about PODS

 have at least 1 disappear at least once a week.Unplug it from the wall wait 5 seconds and replug will usually always work. It seems if you have tried this there may be a bigger problem.Try tech support

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Posts: 377

Re: Questions about PODS

Suggestions and tips when installing the Wall-to-Wall WiFi from Rogers

 

I have the Ignite WiFi Gateway (XB6) and wanted to get some better coverage in my home.  I spoke with Rogers and they are sending me the https://www.rogers.com/consumer/internet/mesh-whole-home-wifi-network to setup.

 

Are there any settings or things I would need to do to get it to work?  I know how to log in to the Modem but what do I have to enable?  Also, does this support 2.4 GHz, and 5 GHz?  

 

Any suggestions you have would be appreciated.

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Re: Questions about PODS

@Alex4161   I was able to find an Ignite WiFi Pods FAQ but was not able to find any guides on how to perform a self-installation.  To install the Pods, the XB6 needs to have Wi-Fi enabled and cannot be in bridge mode.  You will also need to have an active MyRogers account and must install either the iOS or Android Ignite WiFi Hub app on a Bluetooth-capable mobile device.  You cannot install the Pods without the mobile app.  When you receive the Pods, they need to be added to your network and associated with your Rogers account.

 

The procedure should be fairly straightforward and hopefully Rogers will ship installation instructions with your Pods.  If you want to see what the process looks like, Comcast has online instructions on how to install and activate their Xfinity xFi Pods.  It's the same hardware and the installation procedure is generally the same but, obviously, you will need to perform your installation using the Rogers app.

 

The Ignite WiFi Pods FAQ provides general tips on Pod placement.  They need to communicate with each other and with the XB6 to form a mesh.  Start by installing the first Pod close enough to the XB6 to get a strong connection... but not too close... then start expanding coverage by adding additional Pods throughout your home.  Once all of the Pods have been installed, allow 15 to 30 minutes for your new Wi-Fi mesh to optimize.



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Posts: 377

Re: Questions about PODS

Thanks for the suggestions and tips. I installed the app and had the pods setup quickly.
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Re: Questions about PODS

Hi,

 

I just signed up for the Ignite TV and 1Gbps internet package and have a few questions. I've seen information about these Ignite WiFi pods to extend WiFi range but I'm just wondering are these included with the package? Or do they have to be purchased seperately? If they are seperate how much do they cost? Lastly should I get the Pods or would I be better off buying a 3rd party mesh network system?

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Posts: 24

Re: Questions about PODS

Hey! The Ignite Wi-Fi pods are compatible with the new black modem. If you have the XB6 modem, you can call Rogers and ask them to send you Ignite pods. The first three are free. As for the recommendation part, I personally think they’re not bad. I also have the gigabit plan and I use all three. It’s unfortunate that they’re only capable of maximum 200 Mbps download, but it gets the job done on phones and laptops. They actually learn your using pattern. For example, if you have one in the basement, one in the loft, and one in the master bedroom, if you use the one in the master bedroom the most, you’ll get the most speed there. But it won’t drastically drop speeds in the basement and loft. I get around 60-115 Mbps download and 32 Mbps upload. So if you’re okay with those speeds, I’d recommend them.

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Re: Questions about PODS


@geoff890 wrote:

Hi,

 

I just signed up for the Ignite TV and 1Gbps internet package and have a few questions. I've seen information about these Ignite WiFi pods to extend WiFi range but I'm just wondering are these included with the package? Or do they have to be purchased seperately? If they are seperate how much do they cost?


I can't find pricing info for the Pods anymore.  When I last saw it, it wasn't crazy expensive... something like $5/month for a pack of 3 Pods... and at one time, Rogers was waiving the rental fee for the first pack for Ignite TV customers.  The Rogers Wall-to-Wall WiFi web site has a phone number that you can call regarding Pods for your Ignite (XB6) WiFi Gateway.

 

Lastly should I get the Pods or would I be better off buying a 3rd party mesh network system?


That is a really tough question to answer because it really depends on SO many factors.  The Pods are a great option to improve WiFi coverage for most people; they are well-supported by Rogers and Rogers has worked hard to provide a well-integrated solution that will allow customers to manage all aspects of their home WiFi networks using either a mobile app or a web portal.  You won't get super-high network throughput with Pods but they still serve their purpose well, and they are the most user-friendly option for use with Ignite TV.

 

Rogers also provides the eero WiFi mesh solution for a charge.  It may be a better option for some, and even with the rental fee, it is still a cost-effective when compared to purchasing the eero Pro + Beacon from Amazon.  It is also fully-supported by Rogers.

 

When it comes to using other 3rd-party mesh network systems, I can confirm that they usually work fine but are not officially supported by Rogers.  I already had a WiFi mesh from another vendor when I signed up for Ignite TV (in the "before Pods" era) so I continued to use it rather than renting the eero.  I am generally a fan of mesh networks but from personal experience, all that I can say is research your options carefully.  If the vendor should ever lose interest in supporting their product, you could end up with a very expensive paperweight.  (FYI, I have since dumped the product that I had been using.  It was mostly working fine but the last straw was when, a few months ago, the vendor updated their mobile app (required to perform some functions) and the app stopped working when the WiFi mesh was in bridge mode.  It is still broken to this day.  Caveat emptor.)