Ignite TV service (North Brantford) completely useless since Rogers network wise failure Friday. Audio and video intermittently cuts out. Not possible to watch a single channel. Rogers customer service is AWOL. Rogers media announcements of 2 days account credit is an insult.
The whole neighborhood is still not getting proper service. Everything cuts off every 15 minutes or so. It's early Tuesday morning here 12:33 AM.
In Brampton, L6X, postal code.
Ignite modem is still flashing orange. Rogers says there's nothing they can do after spending 2 hours on 2 occasions trying to reach support.
We got a new modem Saturday and I have a feeling that, coupled with the outage, is a scenario they aren't accounting for.
On the verge of switching. Paying for w service they can't deliver. Total joke.
Here in Kitchener, the problem still exists. The stuttering and the black screen to the point of unwatchability seems to occur most of the time in the evening. The next morning the problem disappears again.
I've had channels cutting in and out with dropped sound and a screen that goes black and then comes back on. Every morning I power cycle my modem and all ignite boxes and it is a hit and miss if I can watch one show without having some interruption. Rogers should come out and say that they are still having issues with their network and just credit people for at least a week of service. From what I hear, 1 day or 2 day credit is a joke as my services were working well before the mess up on Friday morning. Even my Internet service has been spotty at times and I can see errors on the line from the modem stats. They clearly know the network is not back to where it should be and just don't want to admit it.
As an aside, who upgrades their CORE switches without doing thorough testing to make sure something catastrophic does not happen? It is one thing if you are on a third party reseller of Rogers services and they have issues. Their lack of oversight could come into question as they are not as robust as the main service provider (Rogers). It is completely different when the core provider (Rogers) with all their resources and their "technical ability" goes down and knocks others off. Rogers really needs to get their act together.
So, here it is Day 5 and STILL no TV (Ignite). What is going on? I am so beyond that my blood pressure is so high!!! When????? will I get service restored? Don't even bother asking a Rogers Rep., as the only answer you'll get will be: "They're working on it" This is unconscionable!!!
This morning (i.e. July 12th) my Ignite TV seems fully operational for the moment. No more black screens, stuttering, etc. Keeping my fingers crossed that it stays that way after four days of failure. I am also hoping everyone else's issue get cleared too. I am located in L4S in Richmond Hill, ON.
I just finished a very long chat with Rogers technical support. He was very frank with the current issues with Ignite IPTV services. They are additional issues that were specifically affecting IPTV. He indicated a fibre cut as well as DNS issue with Comcast. (which they license for their IPTV services). They have made some specfic changes to the IPTV service in the back end and you need to reboot your Ignite modem then your IPTV boxes to pick up the changes. (not if you are operating in Bridge Mode, they recommend your reboot your third party router as well). Since I work from home will need to schedule a reboot of all boxes later this evening to determine if the issue is resolved.
That all being said, if there are NO other servcies using the overall bandwidth, my IPTV servcie worked fine. So hopefully what ever changes they have implemented in the back end will address the IPTV performace issue.
I just tried rebooting modem and Ignite box, but nuttin, no luck!!! I am wondering for those who have cable, whether their TV is working fine.