Problems with Ignite TV After Service Interruption

[sadchel]

as of 2pm alot of channel on ignite won't load ....temporarily unavailable.

 and channels that will load are stuttering.

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[M-S65]

Still not working

[Paul1232]

Ignite tv doesn’t work

[ayau]

Since I posted my previous reply and went back to trying to watch, it's now a blank screen. Error XRE 03090

[help4me]

The most frustrating thing is there are no updates from Rogers and no way to report the problem. Each time I call Rogers Support I get dropped mid-call.

[Arrrrh]

N4T area keeps cutting out since the weekend. Almost ready to switch to bell. It just seems to never stabilize

[help4me]

Sigh, Bell Fibe isn't available in my area of Richmond Hill so I am stuck with Rogers. I live in the heart of the GTA and I can't even get Bell Fibe, very sad.

[57]

I'm in Toronto near Yonge & Lawrence. I was able to watch my recordings for several hours yesterday without issue.  I just started watching my recordings this evening and the problems are similar to what there were on Saturday.  Freezing, no FF, no audio part of the time, etc.  Rogers, what did you break between yesterday and today?  Perhaps just more people streaming?  Whatever the issue is, this is NOT fixed.

[4Ignite]

July 11/ 2022 Ignite tv problems now 4 days in a row in Kitchener, would be nice to see some notifications through customer service for any progress being made very dissapointing.

[Pipeguy]

Same hear near in Orangeville

[gspostalian]

We live in Vaughan (on the eastern border nearest to Richmond Hill). Ignite TV is in one word BRUTAL!! Internet is fine and cellphone service fine. Can't watch any "cable" TV channels but have no problems with streaming services such as Netflix and Prime. No information from Rogers on what the issue is and when it's going to be resolved.

[wendycarol]

Same in Bolton, TV is out even PVR not working. Thank goodness for DVDs

[How1]

Ignite TV freezes & drops signal periodically, even after restoration of internet services on July 9.
It is now July 11 and this is still occurring making viewing tv virtually impossible. Expect to be reimbursed for loss of ignite tv until it is fully restored!

[nadia_e]

Same near Orillia. 

[DyanD]

My ignite Rogers tv is intermittent and cuts in and out .. cannot watch pvr items either .. since outage and things came back on Saturday , tv seems to do thus intermittent thing in the evenings .. so is it a volume issue ? I gave restated Reuter and box with the tv .. any other suggestions ?

[LosingPatience2]

I think I’ve had enough. They’re only offering 2 days credit. I’m dropping my cable.

[help4me]

Wow, as of 8pm I have partial Ignite TV service ... not stable though, stutters, sigh

[ottawaman123]

My Ignite TV service continues to freeze up on many channels...when will this be fixed?

[fileseeker]

The Ignite TV issue is widespread on Hamilton west mountain. freezing channels and freezing recordings. Seems that on demand may be working ok though.

[newigniteguy]

I'm in Ajax. Things are getting worse for TV. Constant freezing and black screen. A few problems yesterday (Sunday) but getting worse in the last few hours.

Paying for 500Mb and hard wired getting under 60. Calling Rogers is no good, they're not taking calls now. Can't blame them I guess. It would be nice if they could acknowledge they're still having major problems.

As for a credit, 1 or 2 days is an insult.

[fmjoeb]

8:30PM, tv still sucks royally. Freeze/black screen more than a picture!! Frustrating! A visit to the rogers store tomorrow. Rebooting system did zero several times. C'mon rogers, get it together!!!!!!!

[LosingPatience2]

Calculate the number of days your service has been affected, divide by 30, multiplied by your regular monthly bill. Make sure the credit they offer is at least that amount.