I just got Ignite installed in my home. The Rogers box (TX061AEI) is connected to my Samsung UN50NUthrough a Denon AVR 5750 receiver.
When I try to switch to verbal commands on the Remote, it more often than not will not work, unless it is pointed away from the Television/Receiver. The Remote gives a flat chime, and there is not any message displayed.
So this is what I have figured out with my TV and AVR Receiver.
When you pair the remote it attempts to identify the TV and/or receiver automatically. But it fails to see my Samsung TV because my Denon AVR is between it.
So this is how I got it paired.
I found my codes https://www.urcsupport.com/urc_product/rogers-xr11-2/ ( select your XR15 if you have it) here. Wrote them down.
Now when I pair the remote when it asks for the TV brand I just select the first one on the list, press/hold setup then I enter not the displayed code but the code I wrote down.
Now I say yes to setup Audio and do the same thing as above.
Select first brand on the list, press/hold setup and enter the code I wrote down not the displayed code.
This is the trick I had to do to get by the AVR setup.