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Parental controls issue

Nicoleqt314
I've been around

We recently set up parental controls with a list of blocked key words. Our reporting is showing that some have been used in searches. No one in our house has been searching these words. Is it possible to determine which device is searching for these blocked words? Or is there another explanation. Can you track the search to an IP address or MAC address? Thx

 

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Re: Parental controls issue

RogersMaude
Moderator
Moderator

Good day @Nicoleqt314,

 

Thank you for posting your question to the Rogers Community!

 

Parental Controls are intended to help prevent devices from accessing inappropriate online content; however, they are not guaranteed to block access to all inappropriate sites and applications. Practicing online safety is always recommended. If a device has accessed inappropriate content prior to Parental Controls being applied, the content may be cached on the device and unable to be blocked until up to 24 hours later.

 

Ignite HomeConnect Parental Controls are applied through the home WiFi network connection and do not apply if a device connects directly to inappropriate content through a cellular or public WiFi connection or content accessed through the Ignite TV app or service which instead offers integrated KidsZone tools.

 

We would unfortunately not have the ability to help you identify the device that searched a specific word, I apologize. For more information, check out ''Turn On Parental Controls with Ignite HomeConnect'' or https://www.rogers.com/support/internet/faqs-about-parental-controls-on-ignite-homeconnect.

 

Hope this helps!

 

RogersMaude

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1 REPLY 1

Re: Parental controls issue

RogersMaude
Moderator
Moderator

Good day @Nicoleqt314,

 

Thank you for posting your question to the Rogers Community!

 

Parental Controls are intended to help prevent devices from accessing inappropriate online content; however, they are not guaranteed to block access to all inappropriate sites and applications. Practicing online safety is always recommended. If a device has accessed inappropriate content prior to Parental Controls being applied, the content may be cached on the device and unable to be blocked until up to 24 hours later.

 

Ignite HomeConnect Parental Controls are applied through the home WiFi network connection and do not apply if a device connects directly to inappropriate content through a cellular or public WiFi connection or content accessed through the Ignite TV app or service which instead offers integrated KidsZone tools.

 

We would unfortunately not have the ability to help you identify the device that searched a specific word, I apologize. For more information, check out ''Turn On Parental Controls with Ignite HomeConnect'' or https://www.rogers.com/support/internet/faqs-about-parental-controls-on-ignite-homeconnect.

 

Hope this helps!

 

RogersMaude

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