Noticed new firmware on my Arris Modem yesterday

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I Plan to Stick Around
Posts: 235

Noticed new firmware on my Arris Modem yesterday

Looks like at ver 34...

Anyone know what is this firmware fixes?

I noticed some freezing again so hopefully they didn't break it again!!!!

 

 

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Moderator
Moderator
Posts: 1,567

Re: Noticed new firmware on my Arris Modem yesterday

Hello, @seadooxp30.

 

Thank you for sharing your modem's firmware update with the Community. It should be running 3.4p7s2 firmware version. If I remember correctly you have an ASUS router as well in your network; have you rebooted it?

 

If you continue to experience freezing, please try power cycling the modem and the router.

 

Community - keep us posted if you observe any anomalies with the firmware update. 

 

Cheers,

RogersMoin

 

I Plan to Stick Around
Posts: 235

Re: Noticed new firmware on my Arris Modem yesterday

No I don’t have Asus modem
I’m using eero mesh system
All tv boxes are hard wired
I Plan to Stick Around
Posts: 8

Re: Noticed new firmware on my Arris Modem yesterday

I rebooted and still on 3.3. Do you know how I can force an update?
Moderator
Moderator
Posts: 1,567

Re: Noticed new firmware on my Arris Modem yesterday

Hello, @darkneo29.

 

It's a good practice to make sure the devices are running up to date software. There is no option to force an update on XB6 gateway modems. When there is a firmware update available, the rollout is done in stages.

 

Currently, the 3.4 update is only available to Arris TG3482G modems. You can check the product sticker on the modem; you may have the Technicolor CGM4140COM modem. 

 

Feel free to start a new message if you have other questions. 

 

Cheers,

RogersMoin