Not Able to Make Flex Channel Changes

[Biollw]

So I swapped at Flex channel mid yesterday afternoon, removed OWN and added W

Still do not see it on Xi6 or app or web. I have rebooted Xi6 and synch'ed them to no avail.

Looking at flex channel list I see W as a selected flex channel. But can not get it on TV.

Thnx

Bill

[Biollw]

Well I just checked again on the Xi6  and it fin ally showed up. Don't know why these flex channels take so long.

I sent a refresh from my rogers to the boxes.

[-G-]

I've found that "Settings > Device Settings > Sync PVR" also updates the channel subscriptions.

[Biollw]

did that both from web and from xi6 yesterday to no avail.

[-G-]

Huh, interesting.  Thanks.  Sync PVR always did the trick for me in the past.  Good to know that Refresh did work.

[Bbbbu]

I open my Rogers account however the next step is to click your television so you can access the “change your flex channels”.

There is not television showing for me to tap at all and because of this I am not able to access change my flex channels

[ColdGranite]

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@Bbbbu wrote:
I open my Rogers account however the next step is to click your television so you can access the “change your flex channels”.

There is not television showing for me to tap at all and because of this I am not able to access change my flex channels

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Did you click the "myRogers" heading first?

If you did, then did you try "usage and services" to see if "TV" is there in the dropdown?

[Anabelle1]

Account stuck on pending for over a week with no access to any flex channels. Rogers won’t say why it’s still pending and sent to back office.

[RogersZia]

Hello @Anabelle1,

Welcome to the Community!

I realize how inconvenient lack of information can be. At times we have to wait for our offline team to resolve a case before we can provide you with any details pertaining to it. If you'd like us to checking the status for you we'd be happy to do so. Just send us a PM @CommunityHelps for further assistance. Please check our blog if you require assistance with the private messaging.

RogersZia

[Anabelle1]

When I click on ignite tv it says “technical error problem on our end-Check back later” message shows up. Pls check the status of my ticket