Not Able to Make Flex Channel Changes

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Biollw
I'm a Trusted Contributor
Posts: 411

Re: Not Able to Make Flex Channel Changes

So I swapped at Flex channel mid yesterday afternoon, removed OWN and added W

Still do not see it on Xi6 or app or web. I have rebooted Xi6 and synch'ed them to no avail.

 

Looking at flex channel list I see W as a selected flex channel. But can not get it on TV.

 

Thnx

Bill

Biollw
I'm a Trusted Contributor
Posts: 411

Re: Not Able to Make Flex Channel Changes

Well I just checked again on the Xi6  and it fin ally showed up. Don't know why these flex channels take so long.

 

I sent a refresh from my rogers to the boxes.

 

-G-
Resident Expert
Resident Expert
Posts: 1,935

Re: Not Able to Make Flex Channel Changes

I've found that "Settings > Device Settings > Sync PVR" also updates the channel subscriptions.



Biollw
I'm a Trusted Contributor
Posts: 411

Re: Not Able to Make Flex Channel Changes

did that both from web and from xi6 yesterday to no avail.

-G-
Resident Expert
Resident Expert
Posts: 1,935

Re: Not Able to Make Flex Channel Changes

Huh, interesting.  Thanks.  Sync PVR always did the trick for me in the past.  Good to know that Refresh did work.



Bbbbu
I've Been Around
Posts: 1

Re: Not Able to Make Flex Channel Changes

I open my Rogers account however the next step is to click your television so you can access the “change your flex channels”.

There is not television showing for me to tap at all and because of this I am not able to access change my flex channels

ColdGranite
Resident Expert
Resident Expert
Posts: 195

Re: Not Able to Make Flex Channel Changes


@Bbbbu wrote:
I open my Rogers account however the next step is to click your television so you can access the “change your flex channels”.

There is not television showing for me to tap at all and because of this I am not able to access change my flex channels

Did you click the "myRogers" heading first?

 

If you did, then did you try "usage and services" to see if "TV" is there in the dropdown?

 



Anabelle1
I've Been Here Awhile
Posts: 3

Re: Not Able to Make Flex Channel Changes

Account stuck on pending for over a week with no access to any flex channels. Rogers won’t say why it’s still pending and sent to back office.

RogersZia
Moderator
Moderator
Posts: 1,337

Re: Not Able to Make Flex Channel Changes

Hello @Anabelle1,

 

Welcome to the Community!

 

I realize how inconvenient lack of information can be. At times we have to wait for our offline team to resolve a case before we can provide you with any details pertaining to it. If you'd like us to checking the status for you we'd be happy to do so. Just send us a PM @CommunityHelps for further assistance. Please check our blog if you require assistance with the private messaging.

 

 

 

RogersZia

Anabelle1
I've Been Here Awhile
Posts: 3

Re: Not Able to Make Flex Channel Changes

When I click on ignite tv it says “technical error problem on our end-Check back later” message shows up. Pls check the status of my ticket