No Access to 4K Content on Ignite TV

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-G-
Resident Expert
Resident Expert
Posts: 2,348

Re: No Access to 4K Content on Ignite TV


@bwilliamp wrote:

Hello Rogers help,

 

If this needs to be enabled on my account. How does one do this?

Popular Ignite TV package.


Welcome to the Community!  You should have been subscribed to the "4K Channel Pack" by default.

 

To confirm this, check the Guide to see whether you are subscribed to channels in the 970-999 range... and confirm that Settings / Device Settings / Video Display / Video Output Resolution on your set-top box is set to output a 4K signal.

 

If you don't have access to 4K channels and content, send a Private Message to @CommunityHelps  and they can add the 4K package to your account.  (For more information, see the instructions in @RogersLaura 's post.)



Mrcanada1968
I Plan to Stick Around
Posts: 15

Re: No Access to 4K Content on Ignite TV

I think you are mistaken. I was told by Rogers on this forum and on the phone that the Popular Ignite TV Package only comes with TSN 4K  and Sportsnet 4K. Any other 4K channels would need to be paid for as an extra monthly charge.

-G-
Resident Expert
Resident Expert
Posts: 2,348

Re: No Access to 4K Content on Ignite TV

@Mrcanada1968  Thanks for clarifying.  All that I meant to say was that if you were subscribed to any 4K channels, they should show up in your guide in the 970-999 range, as per the Ignite TV Channel FAQ, not that you would necessarily get access to all the 4K channels that Rogers offered.  You only get free access to the available 4K versions of HD channels that you subscribe to.



Mrcanada1968
I Plan to Stick Around
Posts: 15

Re: No Access to 4K Content on Ignite TV

Thanks for the clarification. This has actually been a bone of contention, as I have read a few posts on this forum that the Premiere and Popular Ignite tiers should actually include all currently available 4K channels that Rogers offers at no extra cost. I haven’t been able to confirm this however anywhere on the Rogers website. The Ignite bundles listed aren’t clear regarding what 4K channels are included or even offered.

-G-
Resident Expert
Resident Expert
Posts: 2,348

Re: No Access to 4K Content on Ignite TV

@Mrcanada1968  To be honest, I don't really pay all that much attention as to which 4K channels that I get.  Most of the channels that I watch are only available in HD.  Anything that I get in 4K is a bonus.

 

With Premier and the Flex channels that I subscribe to, I get the TSN and SportsNet 4K channels, Love Nature 4K, plus a few others.  I expect that more channels will get added over time, including some 4K-only channels that I may or may not get free access to as a Premier subscriber.  If I were to swap out the TSN Flex channels, I would expect that I would lose access to TSN 4K.



Mrcanada1968
I Plan to Stick Around
Posts: 15

Re: No Access to 4K Content on Ignite TV

I understand. I just like getting the channels that I should be getting in the Popular Ignite Package and I can’t seem to find that information anywhere. Does Nature 4K even have a regular HD channel? It was my understanding from what I have read on these forums that ALL available 4K channels would be free for the Premiere and Popular Ignite tiers, but I am currently only receiving Sportsnet 4K and TSN 4K. Shouldn’t this information be easier to find?

 

-G-
Resident Expert
Resident Expert
Posts: 2,348

Re: No Access to 4K Content on Ignite TV


@Mrcanada1968 wrote:

I understand. I just like getting the channels that I should be getting in the Popular Ignite Package and I can’t seem to find that information anywhere. Does Nature 4K even have a regular HD channel?


Yes, it does.  I subscribe to Love Nature and I receive it in HD on channel 238.

 

It was my understanding from what I have read on these forums that ALL available 4K channels would be free for the Premiere and Popular Ignite tiers, but I am currently only receiving Sportsnet 4K and TSN 4K. Shouldn’t this information be easier to find?


The only thing that I recall seeing (when recently helping a family member shop for Ignite TV) was that if you did not subscribe to Ignite Premier or Popular, that you had to pay extra in order to receive 4K channels.

 

The last printed copy of the Premier channels that I have only lists the 4K sports channels as flex channels and nothing else in the pre-allocated 4K channel range, so I was always under the impression that any 4K channels that I received corresponded to the HD channels that I was subscribed to.



Bglad
I've Been Here Awhile
Posts: 4

Re: No Access to 4K Content on Ignite TV

I have the Ignite TV Popular. I have a 4K TV (TCL 5-series 2020). Until recently, I was able to watch Raptors games in 4K.

This past week, none of the 4K channels will load. I just get the "3 bubbles" loading icon.

I have rebooted the Gateway. No luck.

Any suggestions?

Don_Ca
I'm a Reliable Contributor
Posts: 257

Re: No Access to 4K Content on Ignite TV

Reboot the local box too?
Bglad
I've Been Here Awhile
Posts: 4

Re: No Access to 4K Content on Ignite TV

YUP.

That's Tech Support 101, isn't it?  😉