No Access to 4K Content on Ignite TV

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I've Been Here Awhile
Posts: 2

No Access to 4K Content on Ignite TV

No access to Stingray Now 4K & Stingray Festival 4K

 

I recently subscribed to the Ignite TV popular package which includes the 4K channels. But I only seems to have access to the Sportsnet & TSN 4k channels. Stingray Now 4K & Stingray Festival 4K appear as not subscribed for me. 

 

Shouldn't these be activated for me?

 

 

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I've Been Here Awhile
Posts: 2

Re: No Access to 4K Content on Ignite TV

I applied the add-on and it works now. Thanks!

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No Access to 4K Content on Ignite TV

Hello @skadriancor,

 

Thanks for your post! Hopefully, you are enjoying your new Ignite TV services! 🙂

 

For Ignite TV customers who own a 4K TV, they are eligible to access any available 4K content for free if they are subscribed to our Popular or Premier TV packages. For customers who are on our Select package, there is a $10/month fee.

 

There is a special 4K add-on that must be manually applied to enable access at your end. My sincere apologies if this was not added at the time of activation.

 

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

Thank you!

RogersLaura

 

 

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I've Been Here Awhile
Posts: 2

Re: No Access to 4K Content on Ignite TV

I applied the add-on and it works now. Thanks!

View solution in original post

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I've Been Here Awhile
Posts: 3

Re: No Access to 4K Content on Ignite TV

Hi @skadriancor ,

Did you have to pay for these other 4K channels (Stingray Festival 4K and Stingray Now 4K) with your Popular Ignite TV Package or were they included?
I was told by a Rogers Customer Care Rep in an email conversation today that those channels aren’t included in the Popular TV Package. I was told that only the Sportsnet 4K and TSN 4K channels are included.

They told me that I must have misunderstood the response given to your post by @RogersLaura .

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I'm a Trusted Contributor
Posts: 343

Re: No Access to 4K Content on Ignite TV

What addons was applied?

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I Plan to Stick Around
Posts: 84

Re: No Access to 4K Content on Ignite TV

What is this add-on? How is that done?
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Moderator
Posts: 1,184

Re: No Access to 4K Content on Ignite TV

Good morning @Biollw and @Don_Ca, in order to access the 4K content for free on the Popular or Premier TV packages, there is an add on that needs to be manually applied from our end. For customers who are on our Select package, there is a $10/month fee.

 

 

If either are of you have a 4K TV we can apply the add on to your accounts. Depending on your package type, there may be a charge.

 

Hope this helps :). 

 

 

RogersZia