08-01-2020
08:53 AM
- last edited on
08-04-2020
03:38 PM
by
RogersMaude
Thanks for your post!
I know it has been a while since our technicians entered homes. Thank you for your patience as we slowly transition back to normal operations.
There are some self-install options available for new activations of our services. What services are you looking to install?
Our Installation Technicians continue to offer contactless delivery and assistance from outside the home to help ensure the customer’s safety and the safety of themselves and their community.
Cheers
RogersHarry
08-01-2020
11:49 AM
- last edited on
08-04-2020
03:39 PM
by
RogersMaude
Thanks for your response.
It’s actually for an existing customer, my mother in law.
08-02-2020
11:31 AM
- last edited on
08-04-2020
03:40 PM
by
RogersMaude
Hello @carlb
You're most welcome!
Please note, currently our legacy to Ignite tv migrations for our existing customers are still on hold until a self-install option is available. https://www.rogers.com/home will be the best place to get an update when this becomes available for our existing customers.
For any other account-related or installation questions. Please send a private message to @CommunityHelps so we can look into this together.
If you aren't familiar with our private messaging system please click here
Cheers
RogersHarry
08-04-2020
10:13 AM
- last edited on
08-04-2020
03:39 PM
by
RogersMaude
Thank you
08-10-2020 04:29 PM
I think that policy of ''no Ignite for legacy or current customers'' is changing this week.
(could be wrong)
08-10-2020 05:02 PM
Good to know. I’ll keep an eye on it. Thanks
08-10-2020 05:07 PM
I guess this is related to the COVID shutdown and moving to stage 3.
08-10-2020 05:40 PM
I just got off chat with them and was told existing customers can upgrade to ignite.
They will send the equipment and a tech will be outside to assist.
The upgrade must be done through “my rogers “ account online only.
08-15-2020 07:34 AM
Rogers dropped off the ignite tv box and modem at my mother in law yesterday and I gotta say the install went surprisingly well. Everything including home phone is up and working.
08-22-2020 09:45 AM - edited 08-22-2020 09:53 AM