04-30-2020 11:22 PM - last edited on 05-01-2020 08:16 AM by RogersYasmine
Looks like I will be doing a self install for a friend on Monday. This is a brand new building with Rogers fiber to the home.
So what does rogers use for the customer premise fiber termination to coax?
I am comfortable doing the self install. Apparently the rogers installer will remain at the front door while I do the install. Will he loan me his coax locator because I need to isolate the coax going to the living room. There are 3 lines at the entry box in the laundry room. One livingroom a two others to the bedrooms.
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11-26-2020 11:08 AM
11-27-2020 08:07 PM
On The Shopping Channel today they were offering a promo deal on Ignite TV that included free installation. I wonder if this means Rogers has started in home installs again?
11-27-2020 10:31 PM
I would doubt it.
They are probably just waiving the $29 self-install fee.
05-01-2021 10:09 PM - last edited on 05-01-2021 10:28 PM by RogersAndy
I just signed with Rogers Internet today, but when I tried to find the coax cable connection, I was not able to.
Here's what I have tried to do:
- I went outside near my utility box and found there was indeed a Rogers box (meaning my location should have Rogers service)
- I tried to trace the wiring exiting the Rogers box, but found no matching wire near my electric box inside
- My location's previous owners used to be with Bell, and I can find the Bell box outside, along with the Bell wiring near my electric box inside
So my question is: how can I find the Rogers wiring near my electric box? Is it perhaps not there at all? If it's not there, would I need to hire a Rogers technician to install the wiring?
Thanks in advance!
05-01-2021 10:52 PM
@wu_ivy_1971 How new is your home and subdivision? You may need to call Rogers to find out if any Rogers services have ever been installed by previous owners at your address. If you home is newer, it's also possible that Rogers could be bringing service to your home over a fibre optic cable, which would require additional equipment (an RFoG ONU, something like this) to convert the signal from fibre to coax.
If you can't find any cables of any kind that might be bringing Rogers' service into your home, Rogers may need to dispatch a tech.
05-02-2021 01:10 PM
My home is an older home, and I called Rogers to confirm as you suggested. The location indeed did have Rogers service installed by previous owners.
I did not see anything similar to an RFoG ONU, so I will assume there is none.
Thanks for your suggestions, I will try calling a tech if I cannot find any type of connection in my home.
05-02-2021 01:43 PM - edited 05-02-2021 01:52 PM
@wu_ivy_1971 you should see three cables entering/exiting the external Rogers box. There should be two RG-6 cables, one which is inbound from the nearest utility pole in the case of overhead cabling, or from a nearby pedestal (usually green in colour) in the case of underground wiring. The other RG-6 runs into the home, usually the basement, and terminates at the structured wiring panel, where all of the house telephone and cable runs begin or terminate, depending on your point of view. That cable is then connected to a splitter if necessary for legacy service, but now, in the case of the ignite service, should be connected to an F-81 connector which then connects to the cable that runs upstairs to the modem's location. The F-81 connector looks like this:
That's a 10 pack, but they should be available in 3 or 5 packs ??
There should also be a copper cable which is a ground cable that runs from the cable ground block (located within the Rogers box), to the electrical meter box.
Edit: Did the previous owners use Bell by any chance for their services? If so, I wonder if the last Bell tech cut one or more cables, which would then require a Rogers tech to reinstall the required cables?
05-02-2021 06:13 PM
Installations are a breeze when homes have modern, structured wiring. In homes built 20 years ago, it was typical for builders to only install 2 telephone jacks and 2 coax outlets. Anything else would cost extra, money that new home owners typically did not have and could not justify spending.
It's not uncommon for Rogers to run coax on outside walls or to replace interior runs of RG-59 coax with exterior runs of RG-6. In an older home, there is no guarantee that you will even have any coax running into the basement.
10-05-2021 03:09 PM - last edited on 10-05-2021 03:40 PM by RogersTony
cable line that bell uses. so there is a coax cable on my living room which bell satellite tv is connected so just before i remove everthing can i connect my ignite internet on the same coax that bell used
10-05-2021 07:38 PM
no? at least not 100% how it is now.
right now, it will be going back to some point, then out to where the satellite TV dish is.
Now, if this goes down to say the electrical panel area, you might be ok.
As that is where the rogers connection into the house would be.
You would need to change where the line from the room comes from, to connect to the incoming rogers line.
10-13-2021 02:38 PM - last edited on 10-13-2021 02:49 PM by RogersYasmine
Everything with my self install was going great until I got to the point where I set up my Wi-Fi name and password. It said this could take up to 10 minutes. I waited 30 minutes and still nothing. I tried this 4 times. Any ideas?
10-14-2021 02:49 PM
Welcome to The Rogers Community Forums!
I know how important it is to have your Wi-Fi network name and passphrase setup easily, it definitely should not take such a long time and numerous tries to get this working.
Let us know if this issue is ongoing after a factory reset.
10-15-2021 12:55 PM