Thanks for your post!
I know it has been a while since our technicians entered homes. Thank you for your patience as we slowly transition back to normal operations.
There are some self-install options available for new activations of our services. What services are you looking to install?
Our Installation Technicians continue to offer contactless delivery and assistance from outside the home to help ensure the customer’s safety and the safety of themselves and their community.
Thanks for your response.
It’s actually for an existing customer, my mother in law.
You're most welcome!
Please note, currently our legacy to Ignite tv migrations for our existing customers are still on hold until a self-install option is available. https://www.rogers.com/home will be the best place to get an update when this becomes available for our existing customers.
For any other account-related or installation questions. Please send a private message to @CommunityHelps so we can look into this together.
If you aren't familiar with our private messaging system please click here
I think that policy of ''no Ignite for legacy or current customers'' is changing this week.
(could be wrong)
I just got off chat with them and was told existing customers can upgrade to ignite.
They will send the equipment and a tech will be outside to assist.
The upgrade must be done through “my rogers “ account online only.
Rogers dropped off the ignite tv box and modem at my mother in law yesterday and I gotta say the install went surprisingly well. Everything including home phone is up and working.