Swap the boxes to see if the issue is with the location of the box or the box itself. If the issue follows the box, it may not be properly authorized and you'll need to contact Rogers, or the box could be faulty. If it's the location that's the problem, then you'll need to troubleshoot that. Are using WiFi?
So nobody else has this problem with the XiOne?
I had not used the Netflix app on my XiOne box in ages and it crashed when I tried to launch it.
To recover, press "A" to access the Help screen, scroll right to "Reset Netflix", then select it and perform the reset. At the "All set." screen, select "Restart Netflix". You will then need to sign in again.
Works fine for me now.
Nope swapped to different tv, basement, also hardwired.
Reset Netflix from the A menu. Still no go.
Both Xi6-A working fine.
Guess I will call.in and go thru their routines and end up replacing boxes.
Another thing to try is to go to "Settings / Privacy / Locally stored data" and clear local storage... then try resetting Netflix again.