cancel
Showing results for 
Search instead for 
Did you mean: 

Netflix

Biollw
I'm a senior advisor

Good evening

Unable to connect to Netflix with my XiOne. It tries but fails. Have checked connection, rebooted tv box, rebooted modem. To no avail.
I can connect with the Netflix app on my phone ok just not through XiOne.
Anybody else failing?
Thnx
Bill

 

*Added Labels*

12 REPLIES 12

Re: Netflix

Biollw
I'm a senior advisor
Further...I can access it on my Xi6 in the bedroom but not my XiOne.

Re: Netflix

57
Resident Expert
Resident Expert

Swap the boxes to see if the issue is with the location of the box or the box itself. If the issue follows the box, it may not be properly authorized and you'll need to contact Rogers, or the box could be faulty.  If it's the location that's the problem, then you'll need to troubleshoot that. Are using WiFi?

Re: Netflix

Biollw
I'm a senior advisor
All my boxes are hard wired.

Re: Netflix

Biollw
I'm a senior advisor
Nope swapped to different tv, basement, also hardwired.
Reset Netflix from the A menu. Still no go.
Both Xi6-A working fine.
Guess I will call.in and go thru their routines and end up replacing boxes.

Re: Netflix

Biollw
I'm a senior advisor
Called in and replacing the box. Problem is they can not guarantee it will be an XiOne...bummer.

Re: Netflix

Biollw
I'm a senior advisor
So nobody else has this problem with the XiOne?

Re: Netflix

-G-
Resident Expert
Resident Expert

@Biollw wrote:
So nobody else has this problem with the XiOne?

I had not used the Netflix app on my XiOne box in ages and it crashed when I tried to launch it.

 

To recover, press "A" to access the Help screen, scroll right to "Reset Netflix", then select it and perform the reset.  At the "All set." screen, select "Restart Netflix".  You will then need to sign in again.

 

Works fine for me now.

Re: Netflix

-G-
Resident Expert
Resident Expert

@Biollw wrote:
Nope swapped to different tv, basement, also hardwired.
Reset Netflix from the A menu. Still no go.
Both Xi6-A working fine.
Guess I will call.in and go thru their routines and end up replacing boxes.

Another thing to try is to go to "Settings / Privacy / Locally stored data" and clear local storage... then try resetting Netflix again.

Re: Netflix

Biollw
I'm a senior advisor

Yes we tried reset Netflix and local storge clear to no avail.

Re: Netflix

-G-
Resident Expert
Resident Expert

@Biollw wrote:

Yes we tried reset Netflix and local storge clear to no avail.


Are you running in a standard, Rogers-supported configuration or are you using your own router, with the Ignite Gateway in Bridge Mode?

Re: Netflix

Biollw
I'm a senior advisor
We will never know. Box has been deauthorized already.

Went down and reset xb7 to factory only to discover box was deauthorized.
New box will be here tomorrow and better be an XiOne but they have no guarantee.

Re: Netflix

Biollw
I'm a senior advisor

As expected it is NOT an XiOne, it is a Xi6-T. Oh well. Netflix works on it.

Topic Stats
  • 12 replies
  • 2445 views
  • 1 Like
  • 3 in conversation