Netflix not working with Ignite TV

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I'm Here A Lot
Posts: 5

Re: Netflix not working with Ignite TV

I am having this problem now. Just started happening. When I click on the the Rogers Menu button>Apps>Netflix it shows 3 dots (trying to access the app) and then nothing happens. I tried to reset and nothing happened.

I'm Here A Lot
Posts: 5

Re: Netflix not working with Ignite TV

A reset of the Ignite TV box fixed the problem I was having accessing the Netflix app.

I've Been Around
Posts: 1

Re: Netflix not working with Ignite TV

We recently switched to Rogers Ignite. Up until now Netflix  has worked fine by using voice activation. All of the sudden it is no longer switching to Netflix, though it will go to other channels. We found a thread outlining solutions, including getting the app to be reset in Rogers, but it still does not work.

 

Any suggestions.

Moderator
Moderator
Posts: 2,319

Re: Netflix not working with Ignite TV

Good evening @DRrad,

 

Thanks for your post! The great thing about Ignite TV’s all-in-one search is that if you have a Netflix account, you can search for Netflix content without even entering the app.

 

Simply use a voice command like “Netflix originals” or “Stranger Things,” and watch as results pulled from Netflix appear instantly. But if you want to open the app itself, here’s how to do it:
 

With a voice command:

  1. Press and hold the Mic button on your Rogers remote.
  2. Say, “Open Netflix,” or “Netflix.”
  3. The Netflix app should open instantly.

Without a voice command:

  1. Press the Rogers button on your Voice Remote to open the main menu.
  2. Select Apps.
  3. Select Netflix.
  4. The Netflix app will open.

 

We tried to replicate the issue on our end, but we were able to load up Netflix without any issues using voice command.

 

What is the issue you are experiencing? Have you tried to reboot your Ignite TV equipment?

 

Let us know if you still need our help!

 

RogersMaude

I've Been Around
Posts: 1

Re: Netflix not working with Ignite TV

Netflix and youtube not working on rogers ignite
Moderator
Moderator
Posts: 2,319

Re: Netflix not working with Ignite TV

Goo evening @Sherrypayne,

 

Welcome and thanks for posting your issue to the Community! We want to be able to access YouTube and Netflix as soon as possible.

 

To further assist you in reaching a resolution, could you please elaborate on the nature of the problem encountered? 

 

Any information you can provide on the troubleshooting steps you've gone through so far would allow us to guide you better as well.

 

Looking forward to your reply! 😉

 

RogersMaude

Resident Expert
Resident Expert
Posts: 1,676

Re: Netflix not working with Ignite TV


@Sherrypayne wrote:
Netflix and youtube not working on rogers ignite

I ran into a REALLY weird situation recently where one of my set-top boxes refused to launch Netflix one day.  I reset the what I could and the problem only seemed to get worse, to the point that the problem spread to more apps not launching.  (Only that one set-top box seemed to have been affected.)  I was going to call Rogers later in the day to get the box replaced (it had been a bit temperamental in the past) but found that the problem went away on its own.



I've Been Around
Posts: 1

Re: Netflix not working with Ignite TV

Hello,
My Netflix will no longer load on my Ignite TV. I am getting error NW-2-4 and have not had any problems using Netflix in the past. I have ensured netflix is working on other devices as well as ensured my Rogers internet is working - no luck. I have reset Netflix through the ‘help’ command and restarted the tv box. Other applications, like YouTube still work.
Resident Expert
Resident Expert
Posts: 1,676

Re: Netflix not working with Ignite TV


@Lolo5 wrote:
Hello,
My Netflix will no longer load on my Ignite TV. I am getting error NW-2-4 and have not had any problems using Netflix in the past. I have ensured netflix is working on other devices as well as ensured my Rogers internet is working - no luck. I have reset Netflix through the ‘help’ command and restarted the tv box. Other applications, like YouTube still work.

I'm currently watching Netflix and it is working normally for me.

 

According to the Netflix Help page, Netflix Error NW-2-4 is typically caused by a network connectivity issue.  Can you try rebooting the XB6 modem (power cycle it) and then restart your set-top box once again?



I've Been Around
Posts: 1

Re: Netflix not working with Ignite TV

Based on everything I have read,it’s time to move to Bell ,thank you