Netflix not Working, Error Code: APPS-04154

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Shickey139
I've Been Around
Posts: 1

Re: Netflix not Working, Error Code: APPS-04154

I too am having difficulties since thursday in loading Netflix. I have tried suggested fixes by rebooting my router which didnt work, then the digital box itself still not working. Any other suggestions. This is happening g on more than one digital box.
Andrewlcook
I've Been Around
Posts: 1

Re: Netflix not Working, Error Code: APPS-04154

Same issue here on 3 boxes. Tried rebooting, etc and no luck. Other apps work fine.
-G-
Resident Expert
Resident Expert
Posts: 2,497

Re: Netflix not Working, Error Code: APPS-04154

If Netflix cannot load on any of your set-top boxes, it might be a network problem.  Could you please try testing your IPv4 & IPv6 network connectivity with one of the following test sites?

http://test-ipv6.com

https://en.internet.nl/connection/

 

If you are testing from a mobile device, make sure that you are connected to your home WiFi network.

If any of those tests are failing, try rebooting your Ignite modem/gateway.

 

Are you seeing any other problems with Ignite TV, such as channel changes taking a few seconds?



adriandower
I've Been Around
Posts: 1

Re: Netflix not Working, Error Code: APPS-04154

Hi,

I’m currently experiencing this issue and cannot get ahold of Rogers. Live chat says no agents available and the phone lone go’s to callback option and when they call back the line is dead silent. Has anyone found a fix for the Netflix error?
RogersZia
Moderator
Moderator
Posts: 1,405

Re: Netflix not Working, Error Code: APPS-04154

Good evening and welcome to the Community @adriandower,

 

Thank you for posting your inquiry in the forums. You've definitely come to the right place. As per the Netflix Help Center, this error typically points to information stored on the device that needs to be refreshed. Have you tried rebooting the set top box to see if it resolves the issue for you?

 

Alternatively, @-G- recommended resetting the app. You can press the "A" button on your remote to access the Help screen, then press the right arrow to get to "Reset Netflix".  Once done, you will be required to log into Netflix again.

 

Please keep us posted!

 

 

 

RogersZia

SeanGib
I've Been Around
Posts: 1

Re: Netflix not Working, Error Code: APPS-04154

I just tried the “reset Netflix” fix after trying to reboot the set top and it won’t even let me sign back in. It’s still giving me the same error code after resetting it. This is getting pretty frustrating now.
-G-
Resident Expert
Resident Expert
Posts: 2,497

Re: Netflix not Working, Error Code: APPS-04154

My understanding of "APPS-04154" is that it is a generic error that occurs whenever an app cannot load or initialize for whatever reason.

 

For example, try giving the "da zone" voice command.  The Ignite box will try to load the "DAZN" app, which is not available to us, and you will get an "APPS-04154" error.

 

It could also happen if the app cannot start, most likely due to either a hardware problem with the set-top box or a communication problem of some sort.  It should not happen with an app like Netflix, especially if you are only using Rogers-provided equipment in your network.

 

You can also check your set-top box's firmware status by accessing a diagnostic screen as follows:

Press and hold the Exit button on your Rogers remote for three seconds, then key in: Down Down 2

You should now see a screen that says, "Summary > Info".  In the Firmware section, next to Firmware Download Status, it should say, "No upgrade needed".  If your firmware is not up-to-date, for what ever reason, you need to contact Rogers and have them investigate.

Press Exit to resume watching TV.

 

The only things that you can do (that I can think of) as a customer is:

  • Reboot your Ignite gateway by power-cycling it.  (This will reset your modem and network into a good state.)
  • Reboot your set-top box
  • Reset your 3rd-party app data by going to: Settings / Privacy / Clear Cookies and Local Storage Data.
  • "Reset Netflix" from the set-top box's Help screen (Accessed by pressing the "A" button on your remote)
  • Perform a "System Refresh" from the set-top box's Help screen

If none of the above works, you will need to contact Rogers Tech Support either by telephone or by sending a Private Message to @CommunityHelps .  The Rogers support techs can poll the status of your equipment and run a suite of tests from their end.



Ddeveau
I've Been Here Awhile
Posts: 2

Re: Netflix not Working, Error Code: APPS-04154

I have rebooted everything, all 5 Ignite set top boxes, same issue... Netflix error. Get it fixed!