Netflix Profile Different on Ignite TV

[goaltender]

Wondering if you ever figured this out.  When I use Netflix through my Rogers box vs my PC/Tablet, my profile seems to be different (down to the icon).  The programs I've previously watched aren't showing through my Rogers box.

***Edited Label***

[RogersJermaine]

Hello @goaltender,

That’s strange that your profile is loading differently on the Ignite box compared to your PC/Tablet. 

Here are a few things that you can try and let us know if it helps resolve your issue. 

•    Resetting Netflix 
•    Reboot the modem and Ignite TV box 
•    Complete a System Refresh

The complete detail of the above steps can be found here.

Cheers 
RogersJermaine

[-G-]

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@goaltender wrote:

Wondering if you ever figured this out.  When I use Netflix through my Rogers box vs my PC/Tablet, my profile seems to be different (down to the icon).  The programs I've previously watched aren't showing through my Rogers box.

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Did you use the "Sign In" button or the "Join Now" button to log into Netflix from your Ignite set-top box?  If you used "Join Now", you would have created a new, separate Netflix account that gets billed to your Rogers account.

Netflix - How to use Netflix on your Rogers set-top box

Netflix - Netflix Billing through Rogers

https://www.rogers.com/customer/support/article/netflix-on-ignite-tv

https://www.rogers.com/customer/support/article/netflix-rogers-billing-faqs

[goaltender]

Thank you for the information.  I had re-booted both the modem and the TV box.  My next step was the system refresh, however, the issue seems to have resolved itself on its own.

[goaltender]

Thanks for the response.  I hadn't signed out from Netflix when it started appearing differently.  I always used Sign In with my existing credentials when trying to fix it.  The issue has resolved itself today.

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@goaltender wrote:

Thanks for the response.  I hadn't signed out from Netflix when it started appearing differently.  I always used Sign In with my existing credentials when trying to fix it.  The issue has resolved itself today.

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That's good to hear.  However, I don't know why you would have had that weird issue.  I would still advise you to double-check MyRogers just to make sure that you do not have another active Netflix subscription getting billed to your account.