10-02-2021 10:01 AM - last edited on 10-02-2021 10:10 AM by RogersMoin
For those of you who are experiencing issues with Ignite TV, and have run through the regular troubleshooting tips (reboot, check cables, etc), have a look at the settings on your TV. I have a new Samsung TV and have found a few things that were not compatible with my Ignite set up:
- by turning off the image stabilizer on the TV I no longer had video choppiness on some channels;
- I turned off the HDMI-CEC on both the STB and the TV. This corrected the audio issues I was having;
- I also had to ensure the audio delay feature was turned off on my TV which was causing the audio/video to be out of sync. I had to put the audio setting to stereo on my STB as this was the only setting that didn't cause the sync issues;
- if you are still having audio issues, try changing the audio settings on the TV.
Hope this helps. When all else fails have a look at your TV settings to see if you can correct any issues.
10-03-2021 10:29 AM
Good day @jjjjy7,
Thank you so much for sharing these troubleshooting steps with the Community! I'm sure some users will find these useful.
We greatly appreciate your contribution. Cheers!