3 weeks ago
Greetings and welcome to our Community @mattymac79!
Personally, I've never heard of Lugalake products before today so I've never had to troubleshoot this myself.
In a situation like this, we can't guarantee that all third party products will pair up to our remote. I hate to be the bearer of bad news but it may be the case that it's simply incompatible.
Perhaps you could try the search function as described in the following recent post regarding another "atypical" device: