The issue with connecting to VPNs on Ignite seems to be known and nothing seems to be done to fix this.
Everything was absolutely fine connecting to my work VPN prior to switching to Ignite.
I need this resolved so I can connect to my work.
I can’t seem to find any recent conversations regarding this in the community forum. Does anyone have any recent updates on this issue ?
Thanks in advance !
I doubt that I can help, but, for info's sake, what VPN are you running and what modem do you have. Can you have a look at the bottom of the modem to check it out. I'm assuming that you're running the new Ignite TV service. It will either be the Arris TG3482ER or the Technicolor CGM4140 modem. The Arris is an Intel Puma 7 chipset while the Technicolor is a Broadcom BCM-3390 chipset. The Puma chipset modems seem to have been a pain for VPNs from the day that there were first rolled out by Rogers a few years ago. Thats a chipset and firmware issue, not a Rogers specific issue.
What protocol are you using for the VPN, TCP/IP or UDP? Is there a choice?
Yes, that would be the Technicolor modem, which I have high hopes for. I don't run that modem as I don't use the new Ignite TV service. I have access to some of the Arris user interface slides but I don't see any page with VPN settings. That doesn't mean that a page such as that doesn't exist as these slides could be out of date now. On the white Hitron CODA-4582 modem, same for the black CGN3xxxx modems, there is a VPN Pass-through enable/disable page. If you haven't done so already, go thru the settings tabs, looking for that same type of mixed VPN settings. I would expect any VPN settings to be in the Firewall or Advanced tab. I'd be interested if there was such a page in the user interface.
I suspect that your VPN is a Cisco Anyconnect VPN:
Edit: If you do come across VPN Pass-through enable/disable settings, enable all of them, or, enable them one at a time until possibly the VPN works as it should. What I suspect is that you might have to reboot the modem after enabling the settings, so, maybe, if they exist, enable all of them, reboot the modem and see if that resolves the situation.