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Issues with XR15 remote control

BLW
I'm Here A Lot

There are many good things about Ignite, but the XR15 remote control is definitely inferior to the old netbox remotes for a few reasons:

- many of the buttons are harder to press, notably the arrow and 'ok' buttons.

- the low profile buttons and the way the exit and reocrd, guide and Rogers are connected to each other make it too easy to press the wrong one

- there is no 'previous channel' button'

- there is no 'back 10 seconds' button and hitting the page up or page down while watching a recording moves it 5 minutes, far too much

- the fast forward and reverse buttons are hard to control; you end up going too far most of the time unless you run it at very slow speed

- there is no 'menu' button and no 'settings' button.

 

The old remote was better in all these respects.  Why isn't it possible to make a better remote control?

B.L.

 

8 REPLIES 8

Re: Issues with XR15 remote control

Biollw
I'm an Advisor

Hence the reason I prefer the Xr11 remote. See if you can pick one up somewhere. Better than the XR15

Re: Issues with XR15 remote control

BLW
I'm Here A Lot

Thank you.

Can I switch them through Rogers? Or how might I do that?

Re: Issues with XR15 remote control

-G-
Resident Expert
Resident Expert

@BLW wrote:

There are many good things about Ignite, but the XR15 remote control is definitely inferior to the old netbox remotes for a few reasons:

- many of the buttons are harder to press, notably the arrow and 'ok' buttons.

- the low profile buttons and the way the exit and reocrd, guide and Rogers are connected to each other make it too easy to press the wrong one

- there is no 'previous channel' button'

- there is no 'back 10 seconds' button and hitting the page up or page down while watching a recording moves it 5 minutes, far too much

- the fast forward and reverse buttons are hard to control; you end up going too far most of the time unless you run it at very slow speed

- there is no 'menu' button and no 'settings' button.

 

The old remote was better in all these respects.  Why isn't it possible to make a better remote control?

B.L.

 


FYI, you can program the Ignite set-top box to ahead 30 seconds and skip backwards 15 seconds: https://communityforums.rogers.com/t5/Ignite-TV/Fast-Forward-Recordings-with-Ignite-TV-Remote/m-p/44...

 

The buttons on the XR15 remote are stiff but they do "break in" and become easier to press after use.  If you still find them too difficult to press, you can also ask Rogers for a Big Button remote.  It is an IR-only remote that requires you to point the remote directly at the set-top box but the buttons are MUCH easier to press.  However, that remote also lacks "skip ahead" and "skip backwards" buttons and it also does not support Voice Commands.

Re: Issues with XR15 remote control

Biollw
I'm an Advisor

Re: Issues with XR15 remote control

Lurker_Returns
I Plan to Stick Around
The absolutely is a "Menu" button....the one labeled "ROGERS".....

Re: Issues with XR15 remote control

gp-se
I'm an Advisor

With my old Nextbox I was able to go to a Rogers store and swap remotes whenever I had an issue. However I called my store and they said with Ignite I need to contact Rogers to get a remote swapped. You could try to contact Rogers to swap your XR15 for a XR11.

 

 

Re: Issues with XR15 remote control

BLW
I'm Here A Lot

Thank you - if I try this I will post the results

Re: Issues with XR15 remote control

-G-
Resident Expert
Resident Expert

I tried to obtain an XR11 remote for my parents a few months ago but was unable to.  Rogers considers the XR11 and XR15 remotes to be interchangeable, and there is no specific part number in their systems that allow Tech Support to explicitly request the XR11.  Same goes for the Ignite Gateways.  There is no way to request an XB6 or XB7 let alone something very specific like an Arris XB6 or a Technicolor XB7.  They can request a modem/gateway swap but you could end up getting any unit that is compatible with your service.

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