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Everything that is being discussed here has been said many times over the years. However, any glitches that you might see are rarely due to problems with the Ignite TV service itself. An Ignite TV HD stream consumes only 10 Mb/s of network bandwidth. The traffic is sent in bursts and there is usually enough buffer depth to allow lost data to be retransmitted in the event of minor packet loss. If your Internet service works well and your in-home network works well, then Ignite TV will work well. However, if there is insufficient bandwidth or serious network problems that does not allow a set-top box to receive a steady stream of traffic, its streaming buffer will run dry, it will run out of data to process, and this is what causes your audio/video drop-outs.
You can do a quick health check of your modem's connection to the Rogers network by logging into your Ignite gateway and going to "Gateway > Connection > Rogers Network", scroll down to the bottom of the page and check the "Uncorrectable Codewords" error stats, particularly on the downstream OFDM channels -- they should be zero, or close to zero. If the number of uncorrectable errors keep growing and growing, that's network packet loss, and that's not good.
If your Internet link is healthy, the next thing to check is your Wi-Fi. In pretty much all cases, the Ignite gateway autoselects its Wi-Fi channels so there is nothing for you to configure from a Wi-Fi perspective. You can check the quality of your devices' Wi-Fi connections through the Ignite Wi-Fi app or on the gateway at "Connected Devices > Devices". Ideally, you want to see a signal strength that is stronger than -65 dBm for all devices. Your Ignite set-top boxes should also report a network connection that is either Good or Excellent.
If you have Ignite WiFi Pods, it is really REALLY important that you do NOT install them in any location that has poor Wi-Fi connectivity. If you have a room with lousy Wi-Fi, installing a Pod there won't accomplish anything because your Pod will also have poor (and slow!) Wi-Fi connectivity. Pods need to be placed in a location where they still have a good connection to the Ignite gateway and where they can also still provide a strong signal to outlying rooms in your home.
Of course, it's not all quite that simple. While your Ignite modem/gateway may have a good connection to the Rogers network, Rogers may also have their own upstream network problems, and field techs and telephone support may not have any visibility or knowledge about any of those issues.
It's rare but it also possible (and it has happened to me) that Ignite TV problems could be caused by faulty set-top boxes or faulty Wi-Fi hardware in the Ignite gateway.
It's also possible that you could be located in a high density area with LOTS of Wi-Fi traffic, which could also have a negative impact on your Wi-Fi quality, especially if you share Wi-Fi channels with other nearby poor-performing Wi-Fi networks.
Can you clarify this please:
"You can do a quick health check of your modem's connection to the Rogers network by logging into your Ignite gateway and going to "Gateway > Connection > Rogers Network", scroll down to the bottom of the page and check the "Uncorrectable Codewords" error stats, particularly on the downstream OFDM channels -- they should be zero, or close to zero. If the number of uncorrectable errors keep growing and growing, that's network packet loss, and that's not good."
I've looked at these stats and I'm struggling to understand what you're referring to. I have 0 packet loss; my internet is working fine. Yet my Ignite TV is useless right now with all the stuttering. My STBs are connected via ethernet. All other wifi is working perfectly. But those numbers are high except for the single 0.
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