IgniteTV switch from Wireless to Wired on Set Top Box

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IgniteTV switch from Wireless to Wired on Set Top Box

Hey there, i recently switched over to the IgniteTV and had all but 1 set top box hardwired lan connection.  The other box was setup with a wireless connection.  I have since ran a cable to hardwire the connection and want to switch the set top box over.

Can someone please help with the instructions on how to do this....

 

 

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Re: IgniteTV switch from Wireless to Wired on Set Top Box

No problem!

 

To access the diagnostics screen:

  1. Hold Exit for 2 seconds
  2. Press the Down key twice. (silver arrow key below the OK button)
  3. Then input the number 2 twice. 

You will need to be a little quick about it as it will time out.

 

RogersTim

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Re: IgniteTV switch from Wireless to Wired on Set Top Box

Hey @fancyb,

 

You can't go wrong with hardwiring the box. The Set-Top Box should automatically grab the LAN connection over Wi-Fi, you may need to unplug the Set-Top Box from the power for 10 seconds. The diagnostics screen will still show you're paired to Wi-Fi. However, if you disconnect the Ethernet cable, your TV should cut out for a few seconds before it tries connecting to Wi-Fi again to verify.

 

RogersTim

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Re: IgniteTV switch from Wireless to Wired on Set Top Box

Thanks and how do I get to diagnostics screen?
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Re: IgniteTV switch from Wireless to Wired on Set Top Box

No problem!

 

To access the diagnostics screen:

  1. Hold Exit for 2 seconds
  2. Press the Down key twice. (silver arrow key below the OK button)
  3. Then input the number 2 twice. 

You will need to be a little quick about it as it will time out.

 

RogersTim

View solution in original post

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Re: IgniteTV switch from Wireless to Wired on Set Top Box

Can I hard wire my ignite tv boxes to a 3rd party router? or does it have to connect to the XB6?  I have bridged my XB6 and have my own wifi6 (AX8) router running my network.  I have an extender meshed (EX7700) and would like to hard wire one of my boxes to the EX7700. I know that there is a "beacon" coming off my XB6 (which sucks) that talks to my boxes even though traffic is flowing from my own router but I am wondering if the box will stop communicating (back door) with the XB6 if it is hooked up via LAN.

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Re: IgniteTV switch from Wireless to Wired on Set Top Box


@nuklz96 wrote:

Can I hard wire my ignite tv boxes to a 3rd party router? or does it have to connect to the XB6?  I have bridged my XB6 and have my own wifi6 (AX8) router running my network.  I have an extender meshed (EX7700) and would like to hard wire one of my boxes to the EX7700. I know that there is a "beacon" coming off my XB6 (which sucks) that talks to my boxes even though traffic is flowing from my own router but I am wondering if the box will stop communicating (back door) with the XB6 if it is hooked up via LAN.


There is no (technical) requirement to connect the Xi6 set-top box through the XB6 gateway.  You can connect it to your own infrastructure, using Ethernet or WiFi.  Rogers does not provide any support for Ignite TV in this configuration and you will need to revert back to a supported configuration before calling tech support, but it does work.  There is even a discussion thread where the Community provides support, on a best-effort basis, to users who choose to run Ignite TV with their own network gear.

 

If you connect the set-top box to your router via WiFi, and then connect to that same network using an Ethernet cable, it will still maintain the WiFi connection but will only use wired Ethernet for sending and receiving data.  In this configuration, I don't think that the set-top box maintains any connection to the XB6.

 

It is true that you cannot completely disable WiFi on the XB6, and it still has services running even when bridge mode is enabled, and some of those services operate over those hidden SSIDs.

 

In the default config, with the XB6 in gateway mode with WiFi active, one of those hidden SSIDs will allow a brand new Xi6 set-top box to discover and automatically connect to WiFi.  It is possible to "unpair" the set-top box's WiFi connection but if you should ever disconnect the STB from Ethernet, it might try to re-connect to WiFi using the "auto-config" services that the XB6 provides.