How do you fix it? Tell Comcast to record tv shows in 5.1 instead of 2 channels. When Comcast decides to do it, that would or should give Rogers the ability to do the same. If you cruise thru some of the xfinity forums, you will see the same complaints. Comcast doesn't appear to be in any hurry to make any changes.
@jpihura1 : I assume you're being sarcastic about the Comcast person. Here's the link to the last update from Rogers. There are numerous previous posts (61 onwards in that thread) on the topic of no DD5.1 on recordings on Rogers Ignite.
All Ignite customers look forward to a quick resolution, so keep bugging them.
Tonight I tested our recordings on Ignite TV after reading these posts. Per my earlier update - after changing the HDMI pass-thru settings on our Sony receiver there is surround sound on both live TV and recordings.
Now, I am not certain if it is Dolby Digital 5.1 on recordings. Dolby Digital 5.1 scrolls on the receiver during live TV. But, the recordings are definitely not 2-channel (we are getting left, centre, right, surround and LFE-woffer separation). The receiver says it is receiving Dolby D+. Normally PCM lights up on the receiver if it sees PCM.
I am trying to figure out if this is "simulated" surround on the recordings or true surround. I am no expert. More research required?
My old AVR and now my new soundbar always shows DD 5.1 on Live TV, On demand and the Recordings. But when I listen to the back surrounds, the Recordings never have any sound coming from them.