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IgniteTV Surround Sound

I've Been Here Awhile

Hello!  First post...


Long time Rogers customer, new Ignite subscriber.  Any Ignite customers having trouble getting surround sound (DDS5.1) to work from these Ignite TV boxes?  In the settings, I have tried both Auto and Expert (forced surround sound), but neither work.


My connection is not HDMI direct to my surround receiver - it only has optical (toslink/SPDIF) input.  My Panasonic TV has optical output.  I have DDS5.1 when using the smart TV for Netflix playback - not from the Rogers Netflix app.  I also tried using an audio extractor/splitter - same results.




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Re: IgniteTV Surround Sound

Resident Expert
Resident Expert

@jpihura1 : I assume you're being sarcastic about the Comcast person. Here's the link to the last update from Rogers.  There are numerous previous posts (61 onwards in that thread) on the topic of no DD5.1 on recordings on Rogers Ignite.


All Ignite customers look forward to a quick resolution, so keep bugging them.

Re: IgniteTV Surround Sound

I'm Here A Lot
I actually am seroius. I appreciate your link to this issue. Sadly I was not informed of this when I asked "so what am I going to lose" if you know whom I should contact. I will. And do what I said on my dollar. .

Re: IgniteTV Surround Sound

I Plan to Stick Around

Tonight I tested our recordings on Ignite TV after reading these posts.  Per my earlier update - after changing the HDMI pass-thru settings on our Sony receiver there is surround sound on both live TV and recordings.


Now, I am not certain if it is Dolby Digital 5.1 on recordings.  Dolby Digital 5.1 scrolls on the receiver during live TV.  But, the recordings are definitely not 2-channel (we are getting left, centre, right, surround and LFE-woffer separation).  The receiver says it is receiving Dolby D+.  Normally PCM lights up on the receiver if it sees PCM.


I am trying to figure out if this is "simulated" surround on the recordings or true surround. I am no expert.  More research required?

Re: IgniteTV Surround Sound

Pro logic is Dolby but in stereo. I have the agents response if you would like to see it. Not 5.1 as per them and equipment.

Re: IgniteTV Surround Sound

I'm a Reliable Contributor

My old AVR and now my new soundbar always shows DD 5.1 on Live TV, On demand and the Recordings.  But when I listen to the back surrounds, the Recordings never have any sound coming from them.