Hello! First post...
Long time Rogers customer, new Ignite subscriber. Any Ignite customers having trouble getting surround sound (DDS5.1) to work from these Ignite TV boxes? In the settings, I have tried both Auto and Expert (forced surround sound), but neither work.
My connection is not HDMI direct to my surround receiver - it only has optical (toslink/SPDIF) input. My Panasonic TV has optical output. I have DDS5.1 when using the smart TV for Netflix playback - not from the Rogers Netflix app. I also tried using an audio extractor/splitter - same results.
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How do you fix it? Tell Comcast to record tv shows in 5.1 instead of 2 channels. When Comcast decides to do it, that would or should give Rogers the ability to do the same. If you cruise thru some of the xfinity forums, you will see the same complaints. Comcast doesn't appear to be in any hurry to make any changes.