IgniteTV 4K sports channel badly freezes during the game

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I Plan to Stick Around
Posts: 332

IgniteTV 4K sports channel badly freezes during the game

Tried two Raptors game and ended up switching to HD.

Anyone one else had issue like this from last Raptors game?

I think Ignite TV cant handle the bandwidth when lots of people watching 4K.

 

I'm on gigabit package so its not from my end, with wired from modem to all my boxes.

 

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Re: IgniteTV 4K sports channel badly freezes during the game

Hey @seadooxp30,

 

That was a great series! I'm not seeing any known issues reported from the two games.

 

Did anyone else in the Community notice similar issues with the last couple of games in 4K?

 

RogersTim

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Posts: 332

Re: IgniteTV 4K sports channel badly freezes during the game

looks like no one watches sports in 4K or I'm the only one with this issue!

I'll report to support today

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Re: IgniteTV 4K sports channel badly freezes during the game

The picture quality was  fine for me,  every 20 minutes tho, it would 'jump' backwards and replay the last 15 seconds.  My box is wifi, the tech said I shouldn't use a wire.  

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Re: IgniteTV 4K sports channel badly freezes during the game

I get this everyday with the 4K channels. 

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Re: IgniteTV 4K sports channel badly freezes during the game


@KingTurbo_Fox wrote:

The picture quality was  fine for me,  every 20 minutes tho, it would 'jump' backwards and replay the last 15 seconds.  My box is wifi, the tech said I shouldn't use a wire.  


Mine is hard wired to the modem directly and have exact same issue

this is not with all 4K channels.

Only games that lots of people watching like Raptors

So its Rogers bandwidth or backend issue.

 

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Posts: 332

Re: IgniteTV 4K sports channel badly freezes during the game


@RogersTim wrote:

Hey @seadooxp30,

 

That was a great series! I'm not seeing any known issues reported from the two games.

 

Did anyone else in the Community notice similar issues with the last couple of games in 4K?

 

RogersTim


As always it takes few months for Rogers support to acknowledge that is known issue.

They ask me to call them when its happening during the game!

I'm sorry I like to watch the game that I paid for and not spending 30 min on call with support trying basic troubleshoothing!!

Here we go again with Rogers Ignite and another issue......

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Re: IgniteTV 4K sports channel badly freezes during the game

Thanks for responding! One other thing... Does hard wiring have any advantages? I noticed that while in the guide, it would freeze for a second (the guide) while scrolling , I have a lot of extra channels that I can't seem to hide... Does channel changing speed up a bit? I sometimes get the 3 dots on the screen for a couple seconds before the channel loads. My modem is going to a switch that the installer donated because of the lack of ethernets on the modem. So Router>Switch>Box basically.
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Re: IgniteTV 4K sports channel badly freezes during the game

I’ve had Ignite TV for few weeks and have the same issue with SN 4K (channel 507 in Ontario), especially during Raptors games. The main problems I seem to have is freezing and jumps backwards 15-20 seconds. This has to be an issue with Rogers because SN1 4K and TSN 4K work perfectly fine and is only channel 507 seem to be giving problems. My boxes are connected via ethernet. 

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Re: IgniteTV 4K sports channel badly freezes during the game

looks like its isolated to SN 4K only. Have to wait for TSN 4K.

Is Hockey on TSN4K tonight?