We have three ignite boxes. Two work and one does not. We have tried rebooting it. Restarting it. Resetting it. We have changed the cables. Changed the HDMI port too. And nothing. We rebooted the modem and it still refuses to work. The welcome screen comes up but it never goes any further. Is it possible we have a defective unit?
If you're asking about what the "Welcome screen" is, the Xi6 set-top box displays the following messages while it is starting up:
Welcome. Bienvenido. Bienvenue.
Connecting to your entertainment experience
If the Xi6 gets stuck on one of these screens, it means that something is preventing it from starting up fully. It might be due to a minor glitch (that can be cleared by power-cycling the device) or it could be caused by something more serious, such as a failed firmware update or defective hardware.