Ignite stuck on Welcome screen

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I've Been Around
Posts: 1

Re: Ignite stuck on Welcome screen

We have three ignite boxes. Two work and one does not. We have tried rebooting it. Restarting it. Resetting it. We have changed the cables. Changed the HDMI port too. And nothing. We rebooted the modem and it still refuses to work.
The welcome screen comes up but it never goes any further. Is it possible we have a defective unit?

I'm Here A Lot
Posts: 5

Re: Ignite stuck on Welcome screen

Yes.Exactly what mine did. I called them and they replaced it.
I've Been Here Awhile
Posts: 3

Re: Ignite stuck on Welcome screen

Yes, sounds exactly like mine, and you've done the exact things as I with no success. 

 

Call Rogers - experience suggests that box needs to be replaced.

I've Been Around
Posts: 1

Re: Ignite stuck on Welcome screen

What does that even mean????
Resident Expert
Resident Expert
Posts: 490

Re: Ignite stuck on Welcome screen


@LW3377 wrote:
What does that even mean????

If you're asking about what the "Welcome screen" is, the Xi6 set-top box displays the following messages while it is starting up: 

 

Welcome.  Bienvenido.   Bienvenue.  

 

or

 

Welcome

Connecting to your entertainment experience

 

If the Xi6 gets stuck on one of these screens, it means that something is preventing it from starting up fully.  It might be due to a minor glitch (that can be cleared by power-cycling the device) or it could be caused by something more serious, such as a failed firmware update or defective hardware.



I've Been Here Awhile
Posts: 2

Re: Ignite stuck on Welcome screen

This also worked for me.  Unplugged modem, plugged back in.  Unplugged Ignite Box, plugged back in.  Goodbye Welcome screen!! Welcome screen disappeared!!