Ignite service disconnecting every few minutes!!

[Datalink]

At the present time, thats the correct answer to the problem.  Hopefully a maintenance crew can find the problem relatively quickly.  Did the tech raise a ticket or work order on the spot, and if so, do you happen to have the ticket number that you can use to call in and inquire on the progress?  

I was going to comment that I'm not happy with your ping test results.  The normal average for a ping to the CMTS should be in the 8 to 13 milli-second range, with a handful of lost packets over the course of a 24 hour ping test.  So, results like yours are either due to an issue between the CMTS and the modem, including the neighbourhood node, or perhaps a loading issue with the test device.  With no other application running on a pc or laptop, I don't expect to see latency spikes as shown in your results. Just depends on the processor, memory and hard drive data rates of the test device.

What modem do you happen to have, the Arris TG-3482ER or the Technicolor CGM-4140COM?  The model number is on the bottom of the modem.  

[Ryan_A]

He didn't provide me with the ticket number, so I also don't know when it will be resolved. But crossing my fingers.

I have the Technicolor.

Just hopeful this nightmare is resolved sooner rather than later. Wish more neighbours would log their issues

[Datalink]

Don't be complacent now that a ticket was raised.  Call in at least once a week to check on the progress, even if you don't have the ticket number at the present time.  Get tech support to dig up the ticket number.  Maybe it was raised against your account?  Don't know how Rogers deals with area wide tickets, but, tech support should be able to track it down. 

[Ryan_A]

Oh you can believe I'll be calling 2-3x during the week to find out if I don't see an improvement.

For all we know, it could be some negligent construction work that damaged a line, and they didn't even realize it.

Appreciate the help & support!

[Ryan_A]

Here's hoping all my problems are rectified today as maintenance is here doing some work this morning!

[Datalink]

Working on the local tap at the pedestal or nearby utility pole?

[Ryan_A]

Both.

He identified it as a problem with the power supply that was "bleeding AC into the DC"?

He replaced it...so far so good, but I'm going to run the ping test as you had suggested before

[Datalink]

Can you repost the signal levels and codeword table again, just to see what, if anything has changed.  I suspect that the codeword table would require a modem restart to clear the data, unless there's a function to clear the table data in the user interface. 

[Ryan_A]

Of course, again, can't say thanks enough for all the assistance here.

First thing I did after he left was reboot the modem lol

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

19

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

20

21

22

23

24

25

26

27

28

29

30

31

32

33

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

669 MHz

279 MHz

849 MHz

855 MHz

861 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

350 MHz

275600000

40.4 dB

40.2 dB

40.9 dB

40.8 dB

40.6 dB

40.3 dB

40.3 dB

40.4 dB

40.5 dB

40.4 dB

40.5 dB

40.2 dB

40.3 dB

40.7 dB

40.5 dB

40.7 dB

40.5 dB

40.3 dB

40.3 dB

40.0 dB

40.4 dB

40.1 dB

39.6 dB

38.4 dB

37.0 dB

38.5 dB

39.3 dB

40.0 dB

41.3 dB

41.3 dB

41.1 dB

41.2 dB

39.5 dB

NA

5.8 dBmV

3.1 dBmV

5.7 dBmV

5.3 dBmV

4.8 dBmV

5.5 dBmV

5.7 dBmV

5.9 dBmV

6.0 dBmV

6.1 dBmV

5.9 dBmV

5.8 dBmV

5.8 dBmV

6.3 dBmV

6.4 dBmV

6.6 dBmV

6.5 dBmV

5.9 dBmV

5.9 dBmV

5.7 dBmV

5.7 dBmV

5.5 dBmV

5.5 dBmV

4.8 dBmV

3.8 dBmV

4.6 dBmV

4.8 dBmV

4.7 dBmV

6.7 dBmV

6.6 dBmV

6.3 dBmV

6.0 dBmV

3.5 dBmV

NA

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

OFDM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4
Locked	Locked	Locked	Locked
22 MHz	25 MHz	30 MHz	36 MHz
2560	2560	5120	5120
42.8 dBmV	42.5 dBmV	42.3 dBmV	42.3 dBmV
QAM	QAM	QAM	QAM
TDMA_AND_ATDMA	TDMA_AND_ATDMA	ATDMA	ATDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
68081894	252032693	252305620	252298432	252281802	251994247	251994509	251999564	252001198	252006234	252013128	252021192	252028898	252036747	252044002	252051746	252059552	252063876	252072729	252077443	252080611	252092279	252096238	252103104	252114907	252113139	252125289	252126008	252437620	252443797	252445025	252442561	68081894
52748159	572	8291	18673	40219	1100	961	851	890	950	1072	475	715	958	1122	456	1020	868	1276	1150	1741	1264	3601	832	828	1356	6072	15524	2051	2352	2943	4886	52748159
309	2374	5107	5247	5679	3147	2157	2656	2652	2678	3174	2352	2648	2705	2638	2374	3703	2633	3793	3127	7381	5870	18388	2606	3132	5612	30827	80298	4501	4467	4448	4389	309

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Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=49ms TTL=63
Reply from 99.233.28.1: bytes=32 time=12ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=9ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=24ms TTL=63
Reply from 99.233.28.1: bytes=32 time=13ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=9ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=15ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=9ms TTL=63
Reply from 99.233.28.1: bytes=32 time=9ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=8ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=16ms TTL=63
Reply from 99.233.28.1: bytes=32 time=9ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=40ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=12ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=12ms TTL=63
Reply from 99.233.28.1: bytes=32 time=14ms TTL=63

Ping statistics for 99.233.28.1:
Packets: Sent = 3600, Received = 3593, Lost = 7 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 126ms, Average = 12ms

[Pattypie]

ignite service cuts out every 5 minutes

I am having trouble with my Rogers Ignite service, it freezes at least 50 times a day. I've had three technicians come out and no one has been able to resolve this issue. When it freezes my tv goes out, if I'm playing an online game that will freeze, and if my kids are in Google classroom it will boot them out and they have to log back in. I've called Rogers just about everyday and now I am at my wits end. Does anyone have a similar situation that has been resolved? If I switch to another service provider, will I have the same problem?