07-25-2020 05:29 PM
At the present time, thats the correct answer to the problem. Hopefully a maintenance crew can find the problem relatively quickly. Did the tech raise a ticket or work order on the spot, and if so, do you happen to have the ticket number that you can use to call in and inquire on the progress?
I was going to comment that I'm not happy with your ping test results. The normal average for a ping to the CMTS should be in the 8 to 13 milli-second range, with a handful of lost packets over the course of a 24 hour ping test. So, results like yours are either due to an issue between the CMTS and the modem, including the neighbourhood node, or perhaps a loading issue with the test device. With no other application running on a pc or laptop, I don't expect to see latency spikes as shown in your results. Just depends on the processor, memory and hard drive data rates of the test device.
What modem do you happen to have, the Arris TG-3482ER or the Technicolor CGM-4140COM? The model number is on the bottom of the modem.
07-25-2020 05:36 PM
07-25-2020 05:52 PM
Don't be complacent now that a ticket was raised. Call in at least once a week to check on the progress, even if you don't have the ticket number at the present time. Get tech support to dig up the ticket number. Maybe it was raised against your account? Don't know how Rogers deals with area wide tickets, but, tech support should be able to track it down.
07-25-2020 06:00 PM
07-26-2020 10:08 AM
07-26-2020 10:35 AM
07-26-2020 10:51 AM
07-26-2020 11:16 AM
07-26-2020 12:06 PM
Of course, again, can't say thanks enough for all the assistance here.
First thing I did after he left was reboot the modem lol
IndexLock StatusFrequencySNRPower LevelModulation
Downstream | Channel Bonding Value | ||||||||||||||||||||||||||||||||
19 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | |
Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
669 MHz | 279 MHz | 849 MHz | 855 MHz | 861 MHz | 579 MHz | 585 MHz | 591 MHz | 597 MHz | 603 MHz | 609 MHz | 615 MHz | 621 MHz | 633 MHz | 639 MHz | 645 MHz | 651 MHz | 657 MHz | 663 MHz | 675 MHz | 681 MHz | 687 MHz | 693 MHz | 699 MHz | 705 MHz | 711 MHz | 717 MHz | 723 MHz | 825 MHz | 831 MHz | 837 MHz | 843 MHz | 350 MHz | 275600000 |
40.4 dB | 40.2 dB | 40.9 dB | 40.8 dB | 40.6 dB | 40.3 dB | 40.3 dB | 40.4 dB | 40.5 dB | 40.4 dB | 40.5 dB | 40.2 dB | 40.3 dB | 40.7 dB | 40.5 dB | 40.7 dB | 40.5 dB | 40.3 dB | 40.3 dB | 40.0 dB | 40.4 dB | 40.1 dB | 39.6 dB | 38.4 dB | 37.0 dB | 38.5 dB | 39.3 dB | 40.0 dB | 41.3 dB | 41.3 dB | 41.1 dB | 41.2 dB | 39.5 dB | NA |
5.8 dBmV | 3.1 dBmV | 5.7 dBmV | 5.3 dBmV | 4.8 dBmV | 5.5 dBmV | 5.7 dBmV | 5.9 dBmV | 6.0 dBmV | 6.1 dBmV | 5.9 dBmV | 5.8 dBmV | 5.8 dBmV | 6.3 dBmV | 6.4 dBmV | 6.6 dBmV | 6.5 dBmV | 5.9 dBmV | 5.9 dBmV | 5.7 dBmV | 5.7 dBmV | 5.5 dBmV | 5.5 dBmV | 4.8 dBmV | 3.8 dBmV | 4.6 dBmV | 4.8 dBmV | 4.7 dBmV | 6.7 dBmV | 6.6 dBmV | 6.3 dBmV | 6.0 dBmV | 3.5 dBmV | NA |
256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | OFDM | OFDM |
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream | Channel Bonding Value | ||
1 | 2 | 3 | 4 |
Locked | Locked | Locked | Locked |
22 MHz | 25 MHz | 30 MHz | 36 MHz |
2560 | 2560 | 5120 | 5120 |
42.8 dBmV | 42.5 dBmV | 42.3 dBmV | 42.3 dBmV |
QAM | QAM | QAM | QAM |
TDMA_AND_ATDMA | TDMA_AND_ATDMA | ATDMA | ATDMA |
IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords | ||||||||||||||||||||||||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 |
68081894 | 252032693 | 252305620 | 252298432 | 252281802 | 251994247 | 251994509 | 251999564 | 252001198 | 252006234 | 252013128 | 252021192 | 252028898 | 252036747 | 252044002 | 252051746 | 252059552 | 252063876 | 252072729 | 252077443 | 252080611 | 252092279 | 252096238 | 252103104 | 252114907 | 252113139 | 252125289 | 252126008 | 252437620 | 252443797 | 252445025 | 252442561 | 68081894 |
52748159 | 572 | 8291 | 18673 | 40219 | 1100 | 961 | 851 | 890 | 950 | 1072 | 475 | 715 | 958 | 1122 | 456 | 1020 | 868 | 1276 | 1150 | 1741 | 1264 | 3601 | 832 | 828 | 1356 | 6072 | 15524 | 2051 | 2352 | 2943 | 4886 | 52748159 |
309 | 2374 | 5107 | 5247 | 5679 | 3147 | 2157 | 2656 | 2652 | 2678 | 3174 | 2352 | 2648 | 2705 | 2638 | 2374 | 3703 | 2633 | 3793 | 3127 | 7381 | 5870 | 18388 | 2606 | 3132 | 5612 | 30827 | 80298 | 4501 | 4467 | 4448 | 4389 | 309 |
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Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=8ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=16ms TTL=63
Reply from 99.233.28.1: bytes=32 time=9ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=40ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=12ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=10ms TTL=63
Reply from 99.233.28.1: bytes=32 time=11ms TTL=63
Reply from 99.233.28.1: bytes=32 time=12ms TTL=63
Reply from 99.233.28.1: bytes=32 time=14ms TTL=63
Ping statistics for 99.233.28.1:
Packets: Sent = 3600, Received = 3593, Lost = 7 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 126ms, Average = 12ms
02-06-2021
04:56 PM
- last edited on
02-06-2021
05:03 PM
by
RogersAndy
ignite service cuts out every 5 minutes
I am having trouble with my Rogers Ignite service, it freezes at least 50 times a day. I've had three technicians come out and no one has been able to resolve this issue. When it freezes my tv goes out, if I'm playing an online game that will freeze, and if my kids are in Google classroom it will boot them out and they have to log back in. I've called Rogers just about everyday and now I am at my wits end. Does anyone have a similar situation that has been resolved? If I switch to another service provider, will I have the same problem?