Re: Ignite service disconnecting every few minutes!!
I wouldn't suspect the UPS to be the source of the problem. In your previous post you indicated:
"Before upgrading to ignite we had tons of issues with upload speed but upon switching to ignite and removing the one splitter we had our issues seemed to go away but with these reboots now I am wiling to bet our 20 year old coax cable is dying,........"
That statement indicates to me that you have a cable or connector issue, or both, and the result of that is that the modem was running at or very near it maximum upstream output power level. Removing a splitter would alleviate this problem to a degree as the upstream power levels would drop by 3.5 or 7 dBmV, but, it won't resolve the issue of an degraded external cable which continues to degrade with or without that splitter in place. That continued degradation would force the upstream levels back up to the max power levels which are 51 dBmV according to the DOCSIS spec, 52 dBmV according to Rogers call-out procedures.
If you've already had a couple of tech visits, you should be asking for a Senior Tech (real Rogers tech). I second the recommendation to work the the moderators to check your signal levels and arrange for a Senior Tech.
You can copy the signal levels from the modem and paste them into a post. Log into the modem and navigate to the signal level tab. Park your cursor just prior to the first character in the first table and holding the shift key down, drag your mouse down and to the right to select the entire table. Then, with that table area selected, right click .... Copy. Then in a new post, right click .... Paste. That should paste in the entire horizontal table. Horizontal table (ugh).... what a pain. Must be Arris's or Comcast's idea of how to present signal data. Lets show this so that you can't see the whole table unless you have multiple monitors .... grrrrr. With the cursor parked prior to the first character in the table, you can also hold the shift key down and use the arrow keys to select the lower data rows and data columns to the right, all the way to the last character on the bottom right hand corner of the table.
Ok, so if you could post the signal table, the error table that shows the corrected and uncorrected code words, etc, and the upstream table, that would be a start. Andy, Tony or Moin would have to check the OFDM and OFDMA channels to see if the sub-channel signal levels were ok. First lline techs can't see that sub-channel breakdown for the downstream OFDM or upstream OFDMA channels.